Manager Technical Adoption - AMER

26WD94683

Role overview

We are looking for a talented and proven leader to inspire and coach a Technical Adoption Specialist team. We increase adoption of our products and services by delivering quality outcomes to our customers.

This role will be responsible for developing and managing a team of Technical Account Specialists that drive adoption and growth by achieving outcomes defined within the customer success plan.

In this role, you will lead a team to maximize the return on investment for our customer’s investment in Autodesk technologies.

You will do this by enabling professional and customized product adoption services that help our customers achieve their business goals while using and adopting Autodesk solutions.

You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – a team that values professional development and rewards high performance. 
 

Main Responsibilities

• Manage the implementation of processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products
• Measure and monitor performance against established service levels to ensure achievement of individual and team targets
• Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction
• Direct and manage staff in implementation of initiatives and delivery of service plans that support customer satisfaction
• Manage and implement employee Human Resource Programs and initiatives; ensure implementation of employee performance plan, on boarding program, employee development and coaching initiatives etc.
• Manage and prepare budgets and work closely with senior management on forecasting, discrepancies, variance trend analysis, etc.
• Engage and collaborate with the sales organization to communicate operational details and provide information on adoption service effectiveness
• Drive communication in the organization; ensure new information is coordinated with support teams and partner teams
• Lead or participate in setting organization vision, global projects, and initiatives
• Able to travel up to 30% 
   

Minimum Qualifications

• 5+ years of experience in leading teams, preferably in a BIC SaaS environment
• Bachelor’s degree; advanced degree preferred
• Experience in leading customer success initiatives to better service customers, increase operating efficiency, and support new operational models
• Strong communicator and able to build relationships at all levels
• Ability to build and maintain strong relationships with enterprise customers
• Must be flexible, decisive, self-motivated, and proactive
• Comfortable with ambiguity and working through change while driving results
• The skill to partner cross functionally to champion for the team and the customer

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $114,000 and $184,470. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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