The Manager Subregional Service Business Poultry, GME is responsible for customer management and service sales in the subregion:
Responsible for the achievement of the set service sales targets (including service contracts, services and spare parts) for all installed base in the sub-region and that customer satisfaction is high
Develop and manage a short and long-term plan for the sub-region, including sales, customer support and management and team development. The Manager also support in development of regional budget and target setting
Deploy the agreed plan that lead to successful achievement of all goals for the sub-region and support fulfilment of region’s goals
Manage, motivate and support the Backoffice commercial team in the sub-region, with external sales, internal sales and supporting roles. Drive team work, engagement, customer focus and pro-activeness
Direct reporting: Customer Support Coordinators (CSC), Spare Parts Coordinators (SPC) and Service Contract Coordinator (SCC)
Hands on support CSC in sales and management of customers when needed
Ensure that all customer touchpoints are aligned and defined customer journey expectation is communicated and understood to commercial team and other functions in the sub-region and customers in sub-region
Ensure a close collaboration, alignment and knowledge sharing with other commercial teams, other functional teams, regional Directors Sales (equipment sales) in subregion and Division/Service Area Managers (SAM)
Responsible to ensure commercial escalation is done as agreed and that all persons in the sub-region commercial team know and follow the escalation process
Drive build-up of market and customer knowledge for the subregion. Ensure that all business intelligence and opportunity management data is up to date like CRM, customer reports, installed base and sales reports for the sub-region
The Manager Subregional Service Business Poultry, GME reports to the regional Service Business Director
Main tasks
Build and actively lead customer focused and pro-active commercial team in sub-region to reach sales and customer satisfaction targets
Drive effectiveness and consistency in how the commercial team in the sub-region is working by applying both global processes and local best practices. Secure continuous sales, product, process and equipment training for the team
Direct responsibility for all staff reporting into the role, meaning:
Setting measurable targets and create a performance culture of continuous improvements
Coaching the staff to ensure the goals are achieved drive engagement
Reviewing performance against agreed performance criteria (KPI) and perform annual review.
Dealing with shortfalls, and initiate performance turn-around actions
Input to regional Manager Service Business on incentives or promotions
Communicate to HR/regional Manager Service Business any concerns
Analyze market potential, customers, competitive situation, installed base and existing business in sub-region and develop short and long term business plan for services in the sub-region to achieve set targets
Support Service Business Director in preparation of the Operational Plan and budget for service for the region
Drive execution of the business plan to ensure that the sales targets are reached as well as customer and employee satisfaction
Assist CCM’s with closing orders, evaluate visits, give feedback and set plan
In collaboration with CCM develop and maintain the relationship with key customers
Work closely with Regional Sales Managers to ensure opportunities are captured and Marel approach customers in aligned way
Drive consistency in way of working, knowledge and best practice sharing by close co-operation with the other sub-regions and functions in service
Support co-operation with the Service Area Managers (SAM) and industry teams
Work with CCM and CSC in escalations in the sub-region when necessary, according to defined process
Manager Subregional Service Business is expected to travel frequently within the region and internationally as and when required.
Other duties assigned due to the need of the business
Skills & Abilities
Excellent commercial skills, including sales, and is a successful business leader, who has lead team(s) in an aftermarket services environment
Has strong people management skills and is self-motivated
A naturally outgoing individual with a profound ability to interact with customers and teams alike
Proven experience together with a strong desire to lead a team of customer facing staff, internal and external sales
Ability to comprehend, service products and concepts, and consult with customers and colleagues on what solutions are available
Analytic as well as results driven and goal oriented person
Structured individual with the ability to drive adherence to global processes for service
Computer skills including the ability to work on common applications such as Microsoft Office, Salesforce, SAP etc.
Experience with highly sophisticated food processing equipment or food processing is preferred or experience from other machine or technology industries
Education, Knowledge, and Experience
Bachelor or Master Degree in Mechanical or Electrical Engineering and/or Business Administration or similar preferred
Excellent written and spoken English
Leadership, People manager, Commercial incl. Sales, Professional, Analytical
Experience in commercial management and sales in service business (after market) roles in B2B environment,
5+ years’ experience in similar position
Experience from food industry preferred
About JBT Marel
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the leading partner in solutions for a sustainable food industry. At its core, our vision emphasizes partnership, inspiring JBT Marel to deliver exceptional, end-to-end service that fosters customer trust.
Our values show who we are at our best. As we Serve with integrity – Create with collaboration – Grow with excellence – Advance with innovation
We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development ensuring new experiences and challenges at JBT Marel to feed your growth!
Benefits: Salary will be dependent on candidate location and profile i.e. country of residence - details relating to the amount of holiday including bank holidays, healthcare benefits, pension will be shared directly with applicants.
Interested?
If this sounds like the right opportunity for you, please do not hesitate to click on “Apply” and include your resume!
Join us. Shape the future. Start at JBT Marel.
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