Manager, Strategic Enablement, Communications

What is the opportunity?

As a Manager, Strategic Enablement, Communications, you are responsible for the communication leadership to support transformational and key strategic initiatives that enable long term Personal Banking Operations strategies, superior client and employee experiences. You are responsible for the assessment, creation, development, design and delivery of communication tactics for our Operations Excellence Group and One Centre network. Moreover, you are a leader in challenging the status quo and employing change leadership to drive shareholder value, the client experience and to innovate, improve, streamline communications solutions. You are an enabler of change with a continuous mindset of innovation and simplification of effective communications.

What will you do?

• Lead the execution of change management, communications and delivery of operational initiatives in partnership with all Lines of Business within PBO
• Support and partner with Strategic Enablement colleagues in the development, integration and implementation of communication strategies
• Deliver innovative, quality, cost efficient solutions for our partners and clients; OEG, OET and OC
• Follows the PBO Target Operating Model and as a subject matter expert follow guiding principles in assessing Change Management guidelines of initiatives, delivery approach and protocols, change impact assessment, and gathering feedback for post-launch development
• Consider and provide counsel on the best communication tactics to support the launch of a project and support embedded and sustain activities i.e. Operations News Letter, Resource Hub, CB News, Connect, Surveys (Tembo Social), Feedback tools
• Collaborate with partners to ensure alignment of change management, communication and delivery strategy from of Canadian Banking to PBO is cohesive
• Explore and seek new innovative Communication protocols to test and share with colleagues and partners
• Ensure Communication strategies are entered into the OE&I Initiative Tracker as assigned
• Provide senior management with timely updates on project and/ or communication issues
• Provide superior engagement experience and strengthen relationships with all key stakeholders
• Be a role model, coach and champion for our Leadership Model
• Lead with a growth mindset, focusing on what’s possible to acquire and develop talent and deliver an exceptional client experience
• Build trust by being candid and sincere in your feedback and demonstrate an openness to receiving feedback from others
• Consistently act upon ‘continuous improvement’ activities and create win-win situations to ensure a clear balance between the client experience and mitigation of operational/compliance risk with full alignment to CB Operations business objectives and RBC Blueprint and CBO Leadership Community site
• Demonstrate leadership and ability to Impact and influence others
• Build strong routines with Partners to create effective feedback loops for ongoing processes and effectively integrate/implement process change within Team environment

What will you need to succeed? 

Must-have:

• Exceptional attention to detail
• Agile practices and project management
• Critical, strategic, and analytical thinker with strong business acumen and organizational awareness; with keen execution ability
• Strong communication skills (verbal & written) with the ability to articulate value propositions of new strategies and tactics
• Change leadership and change management skills, including developing effective communication plans
• Comfortable in a position affording visibility and interface with senior leadership/executive
• Ability to work effectively in dynamic and demanding environments
• Good interpersonal skills and networking abilities
• Proven Facilitation / Presentation Skills

Nice-to-have:

• RBC Branch and/or One Centre awareness and experience
• Strong organizational skills and ability to prioritize workloads
• Ability to objectively consider alternatives and anticipate impact of possible solutions
• Proficient in design programs (Canva, PowerPoint, Camtasia)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work with a great and supportive team

Job Skills

Decision Making, Industry Knowledge, Internal Communications, Interpersonal Relationships, Knowledge Organization, Long Term Planning, Multi-Level Communication, Oral Communications, Organizational Communications, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-182026-03-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.