Manager Store & Delivery Services leads the support and optimization of store equipment, in-store services, and delivery fleet technology to enhance operational efficiency, ensure chain of custody, and improve customer service offerings across stores.
ESSENTIAL JOB FUNCTIONS
Oversee delivery fleet management systems to ensure accurate tracking and chain of custody for parts movement between distribution centers, stores, and professional customers.
Manage and support portal applications used for tracking merchandise and delivery operations.
Lead and develop Operations Support Coordinators in resolving store equipment and service-related issues.
Drive execution and support of in-store service programs (e.g., VeriScan, brake lathes, battery testers, electrical testers, loaner tools).
Partner with vendors to maintain, repair, and enhance store equipment and service capabilities.
Manage supplier direct ordering processes and tools that support third-party transactions in stores.
Approve expenditures related to equipment repair and maintenance operational needs.
Identify, evaluate, and implement new service offerings to enhance customer experience and store capabilities.
Continuously assess and improve existing systems, tools, and processes overseen to increase efficiency and effectiveness.
Collaborate cross-functionally with Merchandising, Purchasing, Pro Sales, Store Support and other cross-functional teams.
Provide guidance, coaching, and development to team members.
SKILLS/EDUCATION/EXPERIENCE
REQUIRED
High school diploma or GED.
Working knowledge of store service equipment and programs (e.g., brake lathes, battery testers, loaner tools).
Strong problem-solving and analytical skills with the ability to improve systems and processes.
Ability to manage vendor relationships and coordinate external service providers.
Effective communication and collaboration skills across cross-functional teams.
DESIRED
Experience supporting delivery fleet operations or logistics systems.
Familiarity with inventory tracking or portal-based systems.
Experience managing third-party vendor services or supplier relationships.
Background in retail operations support.
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.