At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Provides strategic and operational leadership for the SSI team, ensuring compliance, risk governance, and process excellence across multiple lines of business.
Key Responsibilities
Team Leadership: Manage and develop SSI team of five; drive operational improvements and enablement across the team.
Third-Party Risk Management:
Act as liaison to BL TPRM; ensure program compliance and timely risk activity completion.
Own BD Program documentation and annual assessments; maintain Program Record and Third-Party records.
Ensure adherence to Third-Party Contracting Policy and Contract Signing Authority.
Participate in Oversight Committee for Bill & Collect servicer oversight.
Manage 800+ vendor relationships; oversee modifications and economics of vendor programs and portfolio purchases.
Control Execution & Compliance: Execute RCSA, ECRA, FaRB controls (10).
Contract & Legal Collaboration:
Partner with Legal on VPA templates, negotiations, and lease document alignment.
Operational Expertise:
Lead process design and workflow for customer service, collections/documentation in efforts to maximize VPA compliance; manage timing changes and operational modifications.
Special Projects:
Drive undefined strategic projects; serve as primary contact and synthesize cross-functional input for leadership decisions
Primary liaison to Information Security Services (ISS) third-party breaches
Basic Qualifications
Bachelor’s degree, or equivalent work experience
Typically eight or more years of relevant experience
Core Competencies
Governance & Risk Execution
Operational Leadership & Change Management
Cross-Functional Influence & Stakeholder Engagement
Strategic Project Management
Advanced Analytical & Financial Modeling Skills
Skills & Tools
Technical: Microsoft Suite, Advanced Excel (macros), VPRS, Archer; Power BI/Power Automate (bonus).
Financial Analysis: Time Value of Money, cash flow analysis, loss and early payoff rate calculations.
Communication: Clear, structured writing; negotiation and vendor/legal engagement.
Preferred Attributes
Strong decision-making and problem-solving ability.
Ability to lead complex projects and influence diverse stakeholders.
Familiarity with compliance frameworks and risk governance.
Hybrid/flexible schedule
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $108,375.00 - $127,500.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.