Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.
About the Role
As the Site Operations Manager, you'll partner closely with the Senior Manager, Platform Operations, leading the end-to-end operations that ensure users have seamless experiences on the Material Bank platform. You will manage a global site operations team and serve as a cross-functional partner to Product, Search, and Brand Services.
To succeed, you must bring a high sense of ownership, sharp attention to detail, and a passion for building reliable, well-run systems. You are someone who holds the line on quality — not just identifying problems but driving them to resolution and putting the right processes in place to prevent recurrence.
Your scope spans customer success and member vetting to site merchandising execution, performance monitoring, and backend system integrity. This role is built for an operator who thrives in complexity, communicates with clarity, and takes pride in making platforms work better — for the users who rely on them and the internal teams who support them.
What You'll Do
What You'll Bring
What you’ll get from us:
Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.