Manager, ServiceNow Data Foundations

Job Description

The Opportunity 

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.  

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.  

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.  

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.  

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.  

Role Overview 

Lead the day-to-day management and improvement of ServiceNow data foundations, including CMDB and CSDM-aligned models, master/reference data, discovery/service mapping, and ingestion/integration processes. Drive data quality programs, design reconciliation and certification workflows, and partner with engineering, product, and business stakeholders to ensure the platform provides high-quality, fit-for-purpose data.

What will you do in this role 

Lead the day-to-day management and improvement of ServiceNow data foundations, including CMDB and CSDM-aligned models, master/reference data, discovery/service mapping, and ingestion/integration processes. Drive data quality programs, design reconciliation and certification workflows, and partner with engineering, product, and business stakeholders to ensure the platform provides high-quality, fit-for-purpose data.
 

Primary activities/responsibilities

• Manage configuration, maintenance, and optimization of ServiceNow data structures: CMDB, CSDM layers (business, application, service, technical), reference/master data models, and related data schemas.
• Manage data ingestion and integration processes (Discovery, Import Sets, APIs, Service Graph Connectors) to ensure comprehensive and consistent population of foundational data from cloud, on-premises, and SaaS sources.
• Define and implement data quality standards, KPIs, audits, and remediation programs across the ServiceNow data estate.
• Design and operate reconciliation, certification, and automated validation workflows to maintain data integrity and reduce manual effort.
• Lead troubleshooting of discovery, integration, and mapping issues; work with ServiceNow engineering, infrastructure, application owners, and vendors to resolve root causes.
• Produce dashboards, reports, and trend analyses to communicate foundational data health, coverage gaps, and improvement outcomes to stakeholders.
• Translate business requirements into data model, integration, and feature requirements; support evaluation and configuration of ServiceNow data quality features (CMDB Health, Data Certification, Data Manager) and CSDM-aligned capabilities.
• Develop and maintain governance artifacts, standards, runbooks, and training materials; lead knowledge-transfer sessions for data owners and platform teams.
• Participate in projects and change initiatives to ensure alignment to CSDM and foundational data quality criteria; advise governance boards as a subject-matter expert.
   

What should you have 

• Degree in Computer Science, Information Technology, or equivalent experience; advanced degree or certifications advantageous.
• 3+ years’ experience in ServiceNow administration, data management, discovery/integration, or related IT roles, with demonstrable ServiceNow platform experience.
• Strong understanding of CSDM, CMDB concepts, Service Mapping, and ServiceNow data model best practices.
• Hands-on experience with data ingestion tools and techniques (Discovery, Import Sets, APIs, Service Graph Connectors) and with configuring service mapping.
• Proven ability to define and apply data quality metrics, run audits, and lead remediation efforts.
• Strong analytical, problem-solving, and stakeholder management skills.
• Proficiency with ServiceNow reporting and dashboards, Excel, and common data transformation/query techniques.

Preferred

• ServiceNow certifications (e.g., CIS-Discovery, Certified System Administrator, CIS-Data Foundations — CMDB & CSDM).
• ITIL certification.

• Experience with cloud platforms (AWS, Azure, or GCP), enterprise integrations, and master data management principles. 

Who we are 

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.  

#HYDIT2025

Required Skills:

Business Enterprise Architecture (BEA), Business Process Modeling, Data Management, Data Modeling, Data Science, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs, Technical Advice

Preferred Skills:

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/24/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.