Manager Service

Date Posted:

2025-11-10

Country:

India

Location:

MK Towers, #27, Longford Road, Shanti Nagar,Bangalore - 560 027, India

IND-IP-R-25-187 Replacement for Abdul Khuddus

Job Title

Position: Manager - Service

Location Bangalore

Exp – 15-20 years Elevator Service Department

Edu: Diploma / BE in Engineering

Job Profile: To Lead a team of Customer Service Professionals in the region covering part of Bangalore towards excellence for achievement of business objectives in Service Function through the following:

• Overall responsible for service revenues based at Bangalore.
• Provide leadership to Supervisor and various stake holders in the department to achieve business targets. Including setting their annual business targets and periodical review to achieve the results
• Drive excellence in field operations through Supervisors and mechanics
• Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
• Position will be responsible for Techno Commercials for 2500 units .Ensure that service revenues are generated from AMC (service sales) , Spare Sales , Conversion, Recovery and Modernization businesses.
• Receivable Management – day-to-day updates to Service Head / Finance
• Annual Manpower planning and enhance field productivity.
• Sub Con Management and Development to support field operations.
• Maintain cordial relations with builders, owners and architects
• Coach and develop internal talents for taking up higher responsibilities in the organization.
• Drive service transformation initiatives in Bangalore
• Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
• Visit job sites, Periodical visits to all Key customers and maintain CRM
• Receivable Management – day-to-day updates to Service Head
• Work towards customer delight and customer appreciation
• Tracking of all customer complaints and speedy response/resolution
• MIS / Reporting / Review with team.

Job Requirement:

• First Class Graduate in Engineering
• Age up to 40 years
• 15-20 years in handling service function with Techno Commercial parameters in industrial / capital equipment / service industry
• Excellent Leadership skills, Communication, Interpersonal skills and presentation skill
• Aggressive, Proactive & Self Starter
• Ability / Confidence to handle high profile Architects and Builders of Repute
• Willing to travel across the region for monitoring results and development of business / people
• Exposure to latest trends in Customer Service, must have sound knowledge in technical, commercial aspects as well as soft skills.

• Preferably from Elevator industry.
• Candidate should able to join in a month time.

• on a typical day you will:
  Manage a portfolio of elevator units through maintaining good working relationships with existing customers
  Serve as primary contact for timely resolution of customer needs surrounding inquiries
  Develop build-on repair and modernization sales through networking, bids and tenders
  Develop your own sales strategy to achieve sales targets, ensuring profitability
  Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
  Conduct sales negotiations and close deals, ensuring payment on time
  Collaborate with fellow team members, including other sales representatives and field colleagues
  You have some experiences in the sale of technical products requiring customer consultation
  You have a strong customer and service orientation, including excellent interpersonal skills
  You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
  

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

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