Manager, Service Operations – Component Rebuild Center

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Manager, Service Operations – Component Rebuild Center
Location: Kamloops, BC
Reporting to: Head of Service Operations

Introduction

Finning is redefining service delivery through innovation, digital solutions, and continuous improvement to create greater value for customers and stakeholders. As a key member of our leadership team, the Manager, Service Operations will provide strategic and operational leadership across multiple value streams, ensuring alignment with Finning Canada’s business strategy and achieving safety, financial, and performance targets.

A core responsibility is leading the Facility Component Rebuild Center (CRC) strategy and operational plans in partnership with OEM and Caterpillar. This role drives innovation, operational excellence, and a culture focused on safety, customer satisfaction, and continuous improvement.

We are seeking an experienced leader with a proven track record in large-scale operations, team leadership, and operational strategy. The ideal candidate has 10+ years of experience managing diverse teams of 50+ employees, strong business and financial acumen, and the ability to influence stakeholders at all levels.

What’s in It for You

• Competitive earning potential of $140,000–$150,000 (salary + bonus)
• Comprehensive benefits from day one
• Matching pension & share purchase plans
• Paid vacation that grows with service

We recognize top talent—and reward it accordingly.

Job Description:

Major Job Functions

Organizational Leadership

• Build strong relationships with key stakeholders, including customers, suppliers, employees, and union representatives

• Inspire and motivate employees, fostering a safe, engaged, and productive workforce

• Champion a culture of continuous improvement and operational excellence in remanufacturing

• Develop leaders and build talent pipelines for future opportunities within OEM and the broader Finning enterprise

Operational Focus / Performance Leadership

• Develop and execute strategic and operational plans aligned with business objectives

• Communicate plans, expectations, and key metrics; lead change management initiatives to ensure alignment

• Monitor performance against targets; implement corrective actions to achieve objectives

• Maintain accountability for safety, quality, velocity, and cost metrics

• Identify and mitigate operational risks through effective strategies, systems, and policies

• Drive Cost & Capital Culture (CCC) improvements through continuous improvement and major investment projects

Customer Focus / Technical Partnership / Market Leadership

• Champion capital investment and innovation to maintain leadership in remanufacturing

• Collaborate closely with OEM and Caterpillar to ensure alignment on technical and strategic priorities

Core Competencies

• Customer Focus: Build strong relationships and deliver customer-centric solutions

• Commercial Mindset: Apply financial and business acumen to drive results

• Decision Quality: Make sound decisions in complex, ambiguous environments

• Cultivates Innovation: Embrace change and champion new ideas and solutions

• Drives Results: Set priorities and execute plans with urgency and accountability

• Develops Talent: Build strong teams and future leaders

• Situational Adaptability: Adjust approach to fit changing circumstances

• Courage: Address challenges head-on and communicate with clarity and conviction

Education & Experience

• 5–10+ years of manufacturing experience with proven ability to lead large teams (50+) in complex operations

• Undergraduate degree in Business or Engineering; MBA or equivalent work experience

• Demonstrated success in large-scale operations, driving operational priorities, and fostering a performance-driven culture

• In-depth knowledge of remanufacturing, heavy equipment industry, and Caterpillar products, including component rebuild best practices

• Technical familiarity with Caterpillar components, machine products, and remanufacturing processes

• Strong understanding of Lean, Six Sigma, and manufacturing principles with hands-on application experience

• Proficiency in MS Office Suite and service support systems

• Exceptional communication skills—verbal, written, and presentation—with ability to articulate vision and motivate teams

• Highly collaborative and skilled at influencing stakeholders at all levels

• Strong business and financial acumen with expertise in budgeting, forecasting, and cost analysis

• Experience leading in a unionized environment with solid knowledge of labor relations and applicable legislation

• Recognized for integrity, confidentiality, and decisive leadership

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.