Manager Service Delivery

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Manager – Service Delivery, Data & Analytics

(Customer‑Facing Delivery Leader)

Role Summary

The Manager – Service Delivery, Data & Analytics is a senior, customer‑facing delivery leader who owns complex Data & Analytics solutions end‑to‑end while leading a team of Leads and Principals.

This is a player‑coach role combining principal‑level technical credibility and delivery ownership with people leadership to ensure consistent, high‑quality execution across customer engagements.

Key Responsibilities

• Act as a trusted delivery and technical advisor to airline customers.
• Lead problem discovery; shape and support selling of Data & Analytics solutions.
• Own delivery outcomes across implementations, migrations, and enhancements.
• Provide hands‑on technical leadership for architecture, design reviews, and complex issue resolution.
• Manage, coach, and develop a team of Leads and Principals, including performance management and career development.
• Align talent to customer engagements and ensure delivery excellence across the portfolio.
• Partner with Product, Engineering, Architecture, and SRE to unblock delivery challenges.

Required Experience & Skills

• Strong hands‑on Java experience; Python for data and automation.
• Cloud‑native and data platform expertise (microservices, streaming, event‑driven architectures).
• Enterprise integration and API platform experience.
• Airline industry experience required.
• Proven experience leading senior technical talent.

Manager‑Level Expectations

• Maintains principal‑level technical credibility while leading people and outcomes.
• Operates with high autonomy in customer‑critical environments.
• Accountable for both delivery results and team effectiveness.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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