Make an impact with NTT DATA
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Your day at NTT DATA
The Manager, Security Operations is a management role, responsible for providing operational management and support to a team of Security Platform Engineers who are accountable for detecting and monitoring escalated threats and suspicious activity affecting the organization's technology domain (servers, networks, appliances and all infrastructure supporting production applications for the enterprise, as well as development environments).
This role works closely with cross functional teams and learns more about new security tools and technologies that are getting onboarded. This role also learns more about the administration, monitoring and maintenance of the security tools/technologies.
The Manager, Security Operations is a people management role, accountable for fostering a collaborative and innovative team culture focused on achieving operational excellence.
Key responsibilities:
Works as part of a 24/7 team that works on a rotational shift basis.
Works as part of Platform and Content Engineering handling tunings, stakeholder requests, escalations, reporting, trainings.
Administration of the organizational security tools to gather security logs from environment 4 Life cycle management of the supported security tools/technologies, Break-fix, Patching, Live update.
Creates SOPs and notify stakeholders
Documents best practices.
Identifies opportunities to make automations which will help the incident response team.
Performs hiring and staffing of high-quality engineers.
Ensures all team members are trained on all aspects of the service.
Ensures all team members are trained on customer service skills.
Reviews work output of team members and provides relevant coaching and mentoring.
Knowledge Attributes:
Ability to lead engineering team and fostering a collaborative team environment.
Ability to influence behavior without organizational hierarchy.
Enthusiastic with a positive mindset.
Strong problem-solving, organization and project management skills.
Ability to ensure that standards and procedures are adhered to within defined SLAs.
Ability to ensure that projects, assigned work, initiatives are in line with business strategy.
Academic qualifications and certifications:
Bachelor's degree or equivalent in Information Technology or related field.
Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc. preferred.
Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage.
Required experience:
Advanced experience in leading and managing Security teams.
Advanced experience in Security technologies like (Firewall, IPS, IDS, Proxy etc.).
Advanced experience in technical support to clients.
Advanced experience in diagnosis and troubleshooting
Advanced experience providing remote support in Security Technologies.
Advanced experience in SOC/CSIRT Operations.
Advanced experience in handling security incidents end to end
Knowledge on networking, Linux and security concepts.
Advanced experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
Knowledge on log collection mechanism such as Syslog, Log file, DB API.
Knowledge in security architecture.
Advanced experience in Security Engineering.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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