Manager, Security Operations Center and Crisis Management

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Geico seeks a Manager, Security Operations and Crisis Management, a role combining knowledge in the principles of physical security, vendor management and technical expertise with leadership capabilities to enhance our crisis management capabilities and security operations center. Reporting to the Manager of Technical Security, you’ll manage a security operations center team that leverages specialized training in Geico security technology systems and threat/ intelligence monitoring tools to mitigate against threats to the firm and inform internal stakeholders. This position will also lead the crisis management function for GEICO Safety and Security and assist in the driving of policies, standards and procedures with the intent of safeguarding employees. As a leader in the security department, you'll leverage your experience in security operations to enhance our prevention, detection, and response while adapting to evolving threat landscapes.

 

Responsibilities:

• Manage a team of internal and  third-party security analysts responsible for Asset Monitoring and Physical Security Incident response.

• Developing workflows, processes, and procedures to manage various crisis at facilities and corporate locations

• Develop working relations with partners to include HR, legal, site management, technology to develop a holistic approach to crisis response and communications

• Coordinating response to internal and external physical security/life-safety events including security officer dispatch, internal incident communications, and coordination of cross-functional teams

• Participate in and make strategic decisions on the growth and direction of the Physical Security department.

• Create and maintain all GSOC policies and procedures.

• Assist with the Physical Security approval process for high-risk business travel.

• Report on GSOC metrics and activities to senior leadership

• Regularly review workflows and technology assets to improve operations and reduce resource effort.

• Provide ongoing training and development to GSOC team members to hone their skills to improve the GSOC's performance and to enable them to enhance their careers.

 

Qualifications:

• Minimum of a bachelor’s degree (BA/BS) degree or equivalent relevant experience.

• Strong critical thinking and problem-solving skills.

• Proven leadership with ability to communicate with all levels of the organization.

• Ability to quickly rebalance priorities as warranted by developing incidents or new information.

• Experience liaising with international, federal, state, and local first responder agencies.

• Proficient in risk communication from security operations to executive management.

• Collaborative skills working across technical and non-technical teams.’

• Managing a GSOC in a dynamic and changing environment

• Experience with threat intelligence, geo-risk platforms, VMS and event monitoring tools

• Utilizing or managing mass notification tools

• Implementing/utilizing metrics-based program development

• Triaging internal and external physical security/life-safety incidents to determine appropriate level of response.

 

LOCATION:

• Flexibility to work non-traditional hours as needed and travel up to 25% of the time if needed

• Hybrid – 3 days/week in CHEVY CHASE, MD

 

Annual Salary

$109,675.00 - $212,175.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.