You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
We are seeking a high impact Manager, Sales Performance & Engagement to help shape how our Client Solutions Centre drives results through motivated, engaged, and high performing sales teams. This role sits at the intersection of analytics, performance strategy, and employee engagement, supporting a frontline telephone sales organization of 100+ consultants selling wealth and insurance solutions.
This is an ideal role for someone who brings strong analytical capability, natural curiosity, and a passion for translating insight into action—while also caring deeply about how performance programs motivate and engage people. You will play a visible role in influencing both business outcomes and the day-to-day experience of our sales teams in a fast-paced environment, using data-driven insights to inform decision-making and performance strategy.
This role offers strong visibility and meaningful career growth opportunities within the Client Solutions Centre and the broader organization. You will gain exposure to senior leadership, enterprise-level performance strategy, and large-scale sales operations.
Successful candidates may progress into broader leadership roles across sales strategy, performance optimization, workforce management, or people leadership. The role provides a strong foundation to build advanced skills in analytics, innovation, stakeholder leadership, and sales performance management, with the opportunity to further deepen analytical and decision-support capabilities.
What will you do?
Drive Sales Performance & Analytics
Analyze sales, campaign, and contest performance to generate insights, identify trends, and drive corrective actions and continuous improvement.
Translate complex performance data into clear, actionable recommendations that influence sales results and OKR delivery.
Validate and pressure test phone channel targets through structured analysis and scenario testing to support effective top-down goal setting and frontline execution.
Measure effectiveness and ROI of performance, recognition, and engagement programs to ensure alignment to business priorities.
Develop and maintain performance tracking materials used in leadership discussions and decision-making.
Design & Lead Performance and Engagement Programs
Design, test, and optimize short cycle, test-and-learn campaign and performance initiatives using clearly defined success metrics.
Lead recognition, reward, and engagement (R&R) programs that directly support sales performance and desired behaviours.
Oversee sales contests, campaign measurement, and performance tracking, ensuring analytical rigor and data integrity.
Plan and support premium recognition initiatives such as Platinum Performer programs.
Lead sales engagement events, forums, and initiatives that energize and motivate a large frontline sales population.
Champion Employee Engagement
Drive action plans based on employee engagement survey results, partnering with leaders to improve consultant experience and sentiment.
Bring creativity, empathy, and strong communication skills to how engagement and recognition programs are delivered to the front line, supported by insight-driven analysis.
People & Stakeholder Leadership
Partner closely with Sales Leaders, Performance Optimization, and cross-functional teams to launch new initiatives and operationalize successful pilots.
Provide day-to-day leadership, coaching, and prioritization support to an Engagement Specialist.
Manage the reward and recognition budget, ensuring strong governance, compliance, and controls across all programs.
Balance multiple concurrent initiatives while maintaining a strong focus on execution, impact, and delivery.
Review and challenge analytical outputs to ensure accuracy, clarity, and insight quality.
What do you need to succeed?
Strong analytical capability with Excel proficiency, including the ability to build and review performance models, conduct scenario analysis, and interpret complex datasets to support decision-making.
Experience using analytical tools and systems such as Excel, Salesforce, and Tableau to support performance reporting, insights, and storytelling.
Natural curiosity and a continuous improvement mindset, with comfort operating in a test-and-learn environment.
Experience designing, managing, or supporting sales performance, recognition, or engagement programs in a results-driven setting.
A genuine interest in motivating and engaging large, frontline sales teams, ideally within a fast-paced or phone-based sales environment.
Strong stakeholder management and communication skills, with the confidence to partner with senior leaders and articulate data-backed recommendations.
Ability to manage multiple initiatives simultaneously while maintaining focus on priorities and outcomes.
People leadership experience, with a collaborative and supportive leadership style.
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
What's in it for you?
The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
*LI-MS
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
80,000/80 000 - 128,000/128 000Job Category:
Sales - Client Relationship ManagementPosting End Date:
06/05/2026