Manager-Sales Cross Sales MSS

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As we expand our virtual call center operations, Richardson will serve as a strategic hub for driving Wireless and Fiber sales performance. With aggressive growth targets and a plan to scale headcount significantly in 2026, we need strong leadership to ensure operational excellence and sales success.

Why This Role Is Critical:

Performance Leadership: Virtual call centers require a dedicated manager to oversee sales execution, coach teams, and ensure KPIs are consistently met across multiple geographies.

Scalable Growth: With the planned addition of 275 Premier Service Consultants, this role will provide the structure and accountability needed to onboard, train, and ramp new hires effectively.

Sales Strategy Execution: The Sales Manager will translate corporate objectives into actionable plans for Wireless postpaid voice and Fiber sales, ensuring alignment with AT&T’s growth priorities.

Employee Engagement & Retention: Virtual environments demand intentional leadership to maintain culture, motivation, and reduce attrition. This role will implement engagement strategies tailored for remote teams.

Risk Mitigation: Without this position, we risk inconsistent performance, slower ramp-up times, and missed revenue targets during a critical growth phase.

Expected Impact:

Drive measurable improvements in Wireless and Fiber sales performance.

Accelerate onboarding and productivity for virtual teams.

Strengthen leadership structure to support long-term virtual call center success.

Overall Purpose: To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

What you’ll do

Typical tasks may include, but are not limited to, the following:

• • Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• • Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• • Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• • Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• • Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

What you’ll need

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related sales experience.

What you’ll bring

• Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies.
• Leads the team to manage small, less complex sales with a smaller quota or territory.
• Handles process-driven assignments with moderate oversight.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Supervisor: Yes

Our Manager-Sales Cross Sales MSS,  earns between $61,700 - $92,500. Not to mention all the other amazing rewards that working at AT&T offers. In0dividual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. 

Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Richardson, Texas

Salary Range:

$61,700.00 - $92,500.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.