Your Opportunity at Arc’teryx:
As the Manager of Retail Communications for North America, you will play an essential role in supporting our retail Stores. Holding deep subject matter expertise in all aspects of store and HQ operations, you will develop strategies and operational plans to build and enhance our retail content engagement approach, translation services and communications platforms. You will lead a team that works collaboratively with HQ partners, Operational Solutions team members and Retail Leaders, in building integrated processes that identify retail impacting initiatives, assesses their impact and sequences their delivery to our NAM Retail Store base. This same team is responsible for communicating retail impacting programs and initiatives via ad-hoc, weekly, monthly, and annual communication channels and views, in a way which is timely, impactful, and relevant to business operations. Leveraging your expertise and listening to feedback from our Retail Leaders, you will be engaged in continuous improvement process with a goal of creating the optimal conditions for success for our Stores. You will synthesize the communication touchpoints across retail and create strategy for cascading initiatives and programs across the channels. You will build into the future of integrated platforms and continue to push the boundaries of impactful and effective communication to our retail teams.
This role is based out of our North Vancouver office and is open to a hybrid work schedule.
Meet Your Future Team:
The Operational Solutions team plays a critical role in supporting our organization’s operations, growth, and achievement of business goals. Operational Solutions is in service to the commercial-retail business and creates best-in-class guest experiences, store programming and processes. Our work enables the business to operate effectively, intentionally and scale for the future. You will be joining a high trust and high-performance team that has a deep commitment to results, relationships, and fun.