Manager, Retail Applications

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.

This Role is Tailor-Made for You Because:

A Day in the Life:

•    Maintain and support core application systems serving retail corporate offices and stores across Japan.
•    Manage and facilitate change requests for operational systems, including POS, eCommerce, CRM, and other global and local retail solutions.
•    Lead and support new store openings (NSO) in Japan by ensuring full readiness of all retail related application platforms.
•    Ensure that deployed technology solutions meet business needs, operational requirements, and quality standards.
•    Oversee competing priorities, resources, and deliverables to ensure projects are executed on time and with high quality.
•    Partner closely with the Corporate Technology team to drive and deliver technology initiatives within Japan as required.
•    Manage third party vendors to ensure effective service delivery, operational reliability, and compliance with SLAs.
•    Provide regular operational metrics and performance reporting to monitor system health, ensure availability, and drive continuous improvement.
•    Support additional technology initiatives and business expansion activities as needed to enable company growth.
 

To Land This Role:

•    Approximately 10 years overall experience in IT applications, of which 5+ years as IT Manager, in MNC or similar organization.
•    Practical hands-on experience in retail POS, or eCommerce, CRM or other retail technology solutions.
•    2+ complete Retail/digital/CRM project implementation experience in Japan or Asia region
•    Proven track record with at least two E2E Retail, Digital, or CRM project implementations in Japan or the broader Asia region.
•    Strong relationship and experience with service providers in Japan. 
•    Strong leadership skills to effectively mentor and motivate high performing team of employees, contractors and agencies with ability to drive change
•    Fluent in Japanese and English, with excellent communication and presentation capabilities.
•    A self-starter who thrives on technical challenges and proactively embraces new opportunities.
•    Bachelor’s degree in Computer Science or a related discipline.

Why You'll Want to Join Our Team:

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.