Manager, Registration and Enrollment Systems

Department

UCPE Professional Development Programs

About the Department

Innovative, career-driven learning experiences define University of Chicago Professional. In our commitment to spread the University's knowledge as broadly as possible, we offer impactful and flexible programs and courses that introduce individual and corporate audiences to up-to-the-minute research, the latest standards in their field, a new professional network, and the University of Chicago's rich intellectual community. Our instructors, seasoned professionals all, deliver unparalleled expertise drawn from years of industry experience. We give our students the tools to succeed in our fast-moving, interconnected world and achieve a competitive edge at any stage of their careers.

Job Summary

Reporting to the Associate Director of Professional Development Program Operations and Systems, the Manager of Registration and Enrollment Systems oversees the systems and processes that support the entire student journey, from application through enrollment and payment, for all professional development programs. This role manages registration activities, maintains accurate student records, and administers the admissions CRM (Slate) to streamline application processing, communications, and reporting. This position also handles tuition transactions and payment systems, ensuring compliance with University financial and data policies. Working closely with internal departments and external partners, the position addresses enrollment issues, supports special student groups, and enhances workflows and systems to promote efficient, accurate, and student-focused program operations.

Responsibilities

• Manages the day-to-day processing of individual and group registrations, including course changes in the student information system; applies discounts, processes withdrawals, billing, and refunds; manages transcript requests; and handles related student account transactions and communications with students.
• Maintains complete and accurate student records, while protecting confidentiality and upholding FERPA.
• Reviews and approves new course-creation processes when appropriate.  
• Initiates and/or collaborates with colleagues on process improvements for reporting, registration, communications, and general operations.
• Participates, facilitates, and/or implements training and development for any system upgrades.
• Ensures timely, accurate, effective, and efficient student services and processes. 
• Works with staff to provide guidance to students and alumni, or consult with or refer inquiries to the appropriate office or staff as needed.
• Communicates regularly with appropriate area staff to ensure that any special registration or payment arrangements with program staff or students are known and can be acted upon.
• Communicates effectively with all internal and external UCPro audiences, including responding to all registration-related inquiries in person, by phone, and via email regarding processes, policies, and problematic enrollment issues, and facilitating their resolution.
• Liaise with staff from other departments/units to coordinate services across multiple areas, including, but not limited to, the Office for Military-Affiliated Communities.
• Complies with the Veterans Affairs governing body, as the University of Chicago’s liaison for accepting veterans’ benefits.
• Regularly and effectively communicates the needs and challenges of current, new, and future programs to ensure that University offices and staff are adequately informed and prepared.
• Advocates for programs and students, respecting the unique qualities and needs of both.
• Proficient with and supports all payment processors and financial system integrations, including PayPal Manager, Stripe, and Oracle.
• Ensures consistent application of policies and guidelines, including the handling of tuition funds.
• Guarantees proper adherence to University cash and financial policies, with special attention to PCI compliance (credit card). Applies tuition discounts for all special agreements.
• Oversees the processing of all tuition income and deposits to program accounts.
• Manages credit card processing and reconciliation.
• Accurately transfers and reports deposits to the Bursar and the Finance Team.
• Reviews and corrects tuition bills and overdue accounts.
• Works closely with the University and UChicago Medicine Benefits Offices to transfer tuition remission funds for UCPro programs.
• Reflects payments in the student information system record.
• Accepts non-credit loan funds from approved lenders when remitted by students to cover program expenses.
• Maintains the student application database (Slate or similar), the registration database, and paper files for admissions and enrollment, ensuring accuracy and completeness.
• Provides technical and process-related support, addressing system and operational issues as they arise.
• Leads the front-end operations for all admissions functions, acting as the subject matter expert for Slate. Manages daily admissions operations and oversees Slate administration.
• Provides strategic recommendations on Slate functionalities to enhance efficiency and optimize cross-functional team performance.
• Manages the annual application/admission form edits process, makes recommendations for changes, and provides testing support to ensure accuracy.
• Provides support in the development and implementation of admissions processes, best practices, and procedures.
• Collaborates, as needed, with Marketing, Communications, and Enrollment Management in the set-up of one-time and automated email campaigns, content and message optimization, mobile-responsive email template creation and editing (HTML), list segmentation, deployment, and reporting using Slate mailings.
• Interprets standards of performance for registration materials, transcripts and verifications, customer service, record keeping, and course/room scheduling. Evaluates the performance of functions that are necessary for producing transcripts/verifications.
• Validates enrollment records in the student information system. Contributes to the creation of the course schedule and the assignment of classrooms.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education: 

• Bachelor’s degree in a relevant field.​

Experience:

• Previous experience working in higher education.
• Three years of data analysis experience.

Technical Skills or Knowledge:

• Background supporting or managing an admissions CRM (Slate).
• Proficiency with Microsoft 365 and related productivity tools.
• Proficiency with Slate and Lifelong Learning Extended Education (or other registration systems).
• Familiarity with platforms such as Mailchimp, LinkedIn, Slate, Zoom, and ClickUp or similar systems.

Preferred Competencies

• Strong interpersonal and cross-cultural communication skills.
• Anticipate and manage workload effectively during peak busy seasons while maintaining attention to detail.
• Represent the unit and the University positively and professionally with stakeholders and in public settings.
• Exhibit patience and flexibility in a fluid working environment.
• Plan effectively and meet deadlines in a fast-paced environment.
• Trustworthy with student, employee, and financial records.
• Master internal University of Chicago systems.
• Demonstrated commitment to student service, equity, inclusion, accessibility, and a high-quality learner experience. 

Application Documents

• Resume/CV (required) 
• Cover Letter (required)
• References Contact Information (3) (preferred) 

Job Family

Student Affairs & Services

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$70,000.00 - $85,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

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