Business Introduction
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.
ROLE PURPOSE
The Public Account Manager will drive penetration, public ecosystem presence, fund mobilization, and operational excellence across public healthcare accounts. The primary objective is to accelerate patient public ecosystem presence to innovative therapies while ensuring financial discipline, supply continuity, and strong stakeholder advocacy within the public sector ecosystem.
KEY RESPONSIBILITIES & OUTCOMES
1. Public Ecosystem Presence & Penetration Growth
Drive Brand Penetration: Increase brand penetration versus mapped potential across covered public accounts by the agreed percentage from baseline.
Secure Rate Contract & Tender Participation: Achieve rate contract awards and successful tender participation for GSK products through State of Funding (SoF) mechanisms within defined timelines.
Fund Allocation Growth: Drive incremental therapy-area fund allocation growth by the agreed percentage from baseline figures.
Expand Patient Public Ecosystem Presence: Increase public ecosystem presence to innovative therapies among eligible public patients by the agreed percentage.
Unlock Supplementary Funding: Unlock additional funds (minimum 50% of original allocation) via supplementary PIP/state funding mechanisms in at least 2 priority public accounts.
Ensure successful entry into XX new public accounts within the fiscal year.
Stakeholder Equity Management: Manage and enhance stakeholder equity in key public ecosystems, building strong relationships with decision-makers and influencers across public healthcare institutions.
2. Financial & Commercial Governance
Payment Realization: Achieve 100% payment realization within the agreed credit period, maintaining zero outstanding debts.
Fund Utilization Efficiency: Improve the efficiency of fund utilization through the proactive adoption of Standard of Care (SoC) protocols.
Advocacy Equity: Drive strong advocacy equity among key public stakeholders, improving account-level influence metrics by the agreed percentage.
3. Operational Excellence & Supply Continuity
Reduce Turnaround Time: Reduce prescription-to-public ecosystem presence Turnaround Time (TAT) by the agreed percentage.
Maintain minimum stock levels (XX% of projected demand) across all accounts.
Zero Stock-Outs: Achieve zero stock-out incidents through proactive inventory monitoring and precise logistics coordination.
Therapy Adherence: Improve therapy adherence (specifically on-time infusion rates) through structured ecosystem coordination.
4. Stakeholder Management & Ecosystem Leadership
Strategic Partnership: Partner with hospital administrators, finance departments, formulary committees, and state authorities to secure funding continuity.
Cross-Functional Leadership: Collaborate cross-functionally with Public Ecosystem Presence, Medical, Commercial, Supply Chain, and PSP teams to identify and remove systemic barriers.
Long-Term Positioning: Position the organization as a long-term strategic public healthcare partner rather than a transactional supplier.
KEY PERFORMANCE INDICATORS (KPIS)
Commercial & Public Ecosystem Presence Metrics
% increase in brand penetration vs potential
Number of rate contracts and tender participations secured
% increase in therapy fund allocation
% increase in eligible patient public ecosystem presence
Additional funds unlocked (≥50% incremental)
Improved stakeholder advocacy index
Operational & Financial Metrics
100% payment realization
TAT reduction %
Zero stock-out incidence
Maintenance of minimum stock levels
COMPETENCY REQUIREMENTS
Public Financing Expertise: Deep understanding of public healthcare financing mechanisms, including state funds, and tender processes.
Government Relations: Strong negotiation and influencing capabilities specifically with government stakeholders and administrators.
Management of Institutional Distributors: Proven ability to manage and coordinate with institutional distributors, with a strong focus on compliance and governance standards.
Supply Chain Orientation: Solid understanding of supply chain dynamics and inventory management principles.
Collaboration: Proven skills in cross-functional collaboration, capable of aligning diverse internal teams (Medical, Commercial, Public Ecosystem Presence).
A data-driven mindset for account planning and resource allocation.
High sense of ownership, accountability, and execution rigor.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.
GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.
If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in “gsk.com”, you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine.