Manager, Property Insurance & Incident Operations , Multifamily

Job Title

Manager, Property Insurance & Incident Operations , Multifamily

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Property Insurance & Incident Operations Manager is responsible for overseeing key compliance programs, including the Client Certificate of Insurance (COI) Program and incident reporting processes. This role ensures timely communication, accurate documentation, and full compliance across internal teams and client partners.

Core responsibilities include contract and risk analysis, KPI tracking, process improvement, and stakeholder engagement. The Property Insurance & Incident Operations Manager also develops program plans, creates custom Smartsheet tools and presentations, and supports strategic decision-making through data analysis and reporting. This role requires strong leadership and the ability to guide cross-functional collaboration, even without direct supervisory authority, while driving operational efficiency and risk mitigation across the organization.

Job Description

Essential Job Duties:

• Manage the Client Certificate of Insurance (COI) Program, maintaining up-to-date records and ensuring full compliance across all stakeholders.
• Administer the incident reporting program, ensuring effective functionality, timely response, and continuous process improvement.
• Ensure appropriate client and internal department notifications are established and maintained for all incident reporting activities.
• Document and summarize key points and decisions from meetings.
• Develop and design presentation materials to effectively communicate key information and insights.
• Create and tailor Smartsheet templates to meet specific project requirements and organizational needs.
• Proactively identify potential risks, develop strategies to manage them, and implement mitigation plans to minimize impact.
• Contract Analysis and Evaluation: Conduct thorough reviews of contracts to ensure compliance with company standards and identify any potential risks or issues.
• Lead and facilitate meetings to ensure productive discussions and effective decision-making.
• Develop and customize detailed and structured program plans, including objectives, timelines, milestones, and deliverables
• Track key performance indicators (KPIs) to assess progress and identify areas for improvement.
• Identify and establish the key criteria that will determine the success of the transition.
• Provide leadership and support to team members who do not report directly, ensuring alignment with project goals and fostering a collaborative work environment.
• Recognize and engage key stakeholders to ensure their needs and expectations are addressed throughout the project.
• Gather, assess, and organize data to support informed decision-making and strategic planning.
• Create detailed process maps and develop comprehensive procedures to enhance operational efficiency.
• Organize, maintain, and ensure the accessibility of important documents and files.
• Facilitate the identification and dissemination of best practices and key capabilities across the organization.
• Recognize potential opportunities and integrate them into strategic plans to drive growth and improvement.

Competencies:

• Leadership and Management: Ability to lead cross-functional teams and manage staff effectively.
• Analytical Skills: Proficiency in analyzing financial implications and cost-saving opportunities.
• Communication: Excellent verbal and written communication skills for interacting with senior management and stakeholders.
• Project Management: Strong project management skills, including risk and gap identification, process mapping, and change management.
• Technical Proficiency: Familiarity with procurement tools, data analysis, and automation.

IMPORTANT EDUCATION

• Bachelor's degree in Business Administration, Property Management, or a related field

IMPORTANT EXPERIENCE

• Extensive experience in global procurement or relevant industry.
• Proven track record in leading procurement transitions and managing complex projects.
• Experience with process improvement and digitalization in procurement.
• Strong background in strategic sourcing, negotiations, and supplier management.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may require occasional travel to meet with vendors, visit properties, and attend industry conferences.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. Must be able to travel up to 30% of the time. Travel may vary in frequency and duration.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 76,500.00 - $90,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”