Job Title
Manager - Property
Job Description Summary
Job Description
Job Posting Title
Market appropriate job title
Property Manager
Job Description Summary
Purpose of the role in 1-2 sentences
A property manager with a hotel background in a luxury residential property ensures five-star service standards, seamless operations, and elevated resident experiences while safeguarding the property’s value.
Job Description
3-5 bullet points of specific duties
About the Role:
Delivering Hospitality-Level Service:
- Residents expect the same personalized attention as hotel guests.
- A manager with hotel experience brings concierge-style service, attention to detail, and guest relations expertise.
Maintaining Impeccable Standards:
- Luxury properties demand flawless upkeep—landscaping, housekeeping, security, and amenities must always be pristine.
- Hotel-trained managers are skilled in maintaining high operational standards.
Enhancing Resident Lifestyle:
- Beyond maintenance, the role is about curating experiences—arranging events, coordinating services, and ensuring convenience.
- This transforms living into a lifestyle, much like luxury hospitality.
Safeguarding Property Value:
- Proper upkeep and proactive management preserve and even enhance the property’s long-term value.
- Managers act as custodians of the investment, ensuring it remains attractive and functional.
Operational Efficiency:
- Hotel backgrounds emphasize systems, SOPs, and staff training.
- These skills translate into streamlined operations, vendor management, and cost control.
Crisis & Complaint Handling:
- Hotel managers are trained to handle guest complaints gracefully and resolve issues quickly.
- This ensures resident satisfaction and protects the property’s reputation.
3-5 bullet points of key selection criteria
- The purpose of a property manager with hotel background in a luxury residential property is not just to manage maintenance but to elevate the living experience to a hospitality standard. They blend operational efficiency with personalized service, ensuring residents enjoy a lifestyle that mirrors the comfort, exclusivity, and prestige of luxury hotels while protecting the property’s long-term value.
Hospitality & Service Orientation
- Proven background in luxury hotel operations, concierge services, or guest relations.
- Ability to deliver five‑star service standards, ensuring residents experience personalized attention and discretion.
Operational & Facility Management
- Strong knowledge of property management systems (PMS), vendor coordination, and preventive maintenance.
- Experience in managing housekeeping, security, landscaping, and amenities to maintain impeccable standards.
Leadership & Team Management
- Demonstrated ability to lead and train staff, instilling a culture of service excellence.
- Skilled in delegating tasks, monitoring performance, and motivating teams to deliver consistently high service.
Financial & Administrative Skills
- Competence in budgeting, cost control, and contract management.
- Ability to balance operational efficiency with luxury service expectations.
Resident Relations & Communication
- Exceptional interpersonal skills, cultural sensitivity, and discretion when dealing with high‑net‑worth individuals.
- Strong communication skills for handling complaints, resolving issues, and building long‑term resident trust.
Crisis & Risk Management
- Hotel training equips managers to handle emergencies, complaints, and unexpected incidents calmly and professionally.
- Ability to implement corrective measures quickly to safeguard property reputation.
Luxury Standards & Brand Alignment
- Understanding of luxury lifestyle expectations and ability to align property services with brand prestige.
- Focus on creating curated resident experiences, similar to luxury hotel guest experiences.
3 bullet points of job/country specific benefits
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
INCO: “Cushman & Wakefield”