The Role:
This role is responsible for managing day-to-day US MLR (Medical/Legal/Regulatory) promotional review operations for an assigned brand(s). The role ensures US promotional materials move efficiently through submission, review, revision, approval, and publishing in Veeva Vault PromoMats, while maintaining compliance, quality, and predictable timelines.
In addition to US MLR operations, this role coordinates the Global review of references and labeling documents, ensuring accuracy, version control, alignment to global standards, and readiness for downstream promotional development and review. The Manager facilitates stakeholder accountability, manages meeting readiness and workflow prioritization, and implements targeted operational improvements within established governance.
This role operates within established US and Global promotional review governance and does not have direct people management responsibility.
Here’s What You’ll Do:
Lead US MLR operations across Respiratory: Manage day-to-day US MLR submission and review workflows for assigned brand(s) in accordance with established governance and review standards.
Schedule and facilitate US MLR meetings; own meeting readiness, prioritization, and agenda quality to support predictable execution and on-time delivery.
Support US MLR material submissions to Vault and circulation of materials to appropriate reviewers.
Monitor and manage materials in the approval queue; troubleshoot delays, drive next steps, and proactively resolve operational issues to keep work moving efficiently.
Drive US stakeholder accountability and quality: Provide operational guidance to internal teams and external agencies through the US MLR lifecycle; ensure submission quality via clear requirements, templates, pre-checks, and readiness standards.
Track reviewer comments, decisions, and action items; coordinate timely revisions and resubmissions by coordinating across Marketing, agencies, and review partners.
Coordinate final approvals with US Regulatory partners and support US 2253 submission processes as applicable.
Global references & labeling review: Coordinate the global review and approval workflow for reference documents in partnership with Global Regulatory, Medical, and Labeling stakeholders, ensuring adherence to established global standards.
Partner with Global Regulatory/Medical/Labeling stakeholders to ensure documents are reviewed against established global standards and maintained as approved source-of-truth content.
Maintain approved libraries and/or controlled repositories (as applicable), ensuring stakeholders and agencies have access to current, approved versions.
Identify recurring issues (e.g., outdated references, version misalignment, inconsistencies) and lead corrective actions such as submission quality requirements, documentation updates, and training refreshes.
Own process improvements within established governance: Maintain and improve process documentation (MLR Playbooks, job aids, checklists, training documentation) for US MLR and Global reference/labeling workflows; ensure consistent adoption across teams and vendor partners.
Use reporting metrics and qualitative feedback to identify recurring bottlenecks (rework drivers, late submissions, capacity constraints) and recommend or implement corrective actions within defined processes.
Partner cross-functionally to implement improvements such as submission standards, review meeting structure updates, training enhancements, and queue health improvements.
Vault PromoMats operations and reporting (US scope): Maintain Vault PromoMats content and workflow operations including task reassignments, queue management, running reports, and batch updates to records.
Provide input into Vault workflow/process enhancements; participate in UAT/testing and rollout activities with system owners/admins.
Provide routine operational reporting (cycle time, queue status, adherence to timelines) to stakeholders and leadership to support informed decision-making.
Monitor and report on forecast volume and work with brand teams to prioritize workloads of reviewers.
Enablement and onboarding: Train and onboard new employees and agency/vendor partners on US MLR processes, Global reference/labeling workflows, and Vault usage.
Maintain and update training documentation to reflect process changes and system updates.
Additional support: Provide project support as needed to ensure timely, compliant delivery of promotional materials and controlled documents.
Here’s What You’ll Need (Basic Qualifications)
Bachelor’s degree required.
6+ years relevant experience in marketing operations, US promotional review/MLR operations, creative agency operations, or related commercial operations.
Experience in a regulated industry (biotech/pharma preferred; finance/medical device also applicable).
Working experience with Veeva Vault PromoMats or a similar regulated review/approval platform strongly preferred.
Experience coordinating cross-functional reviews involving Regulatory/Medical/Legal stakeholders; global review coordination experience (Labeling/References) preferred.
Global experience a plus.
Strong operational ownership: ability to manage competing priorities across a US brand portfolio while coordinating global document reviews.
Ability to influence cross-functional stakeholders and drive accountability without direct authority.
Excellent written and verbal communication skills; able to explain process requirements clearly and navigate tight timelines.
Strong attention to detail and focus on data accuracy, version control, and documentation rigor.
Experience managing multiple projects with various internal stakeholders and external vendors/agencies.
Pay & Benefits
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.
Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investment opportunities to help you plan for the future
Location-specific perks and extras
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Our Working Model
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Equal Opportunities
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.
Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.-