Product Manager – Vilnius, Lithuania
Are you passionate about building innovative Point-of-Sale (POS) solutions that enhance customer onboarding, KYC compliance, and data management? Do you thrive in agile environments, managing complex backlogs and driving product success through user-centric thinking and technical expertise? If so, join our team as a Product Manager and help shape the future of customer experience in retail financial services.
Western Union powers your pursuit
In this role you will work as a member of the Global Retail Product team. You will ensure that WU has best-in-class retail solutions, which provides the best possible agent and customer experience, while achieving the success metrics.
Role Responsibilities
Client/User Advocacy: act as the voice of the customer by identifying pain points, conducting research, and translating insights into actionable solutions. Ensure user needs are central to product decisions.
Product Vision & Roadmap: define and maintain a 12-month roadmap for POS application, including release planning and prioritization. Write epics and manage dependencies across scrum teams.
Backlog & Execution: own the product backlog for POS system, ensuring alignment with strategic objectives. Collaborate with engineering and design teams to deliver features that improve onboarding, KYC, and customer data workflows.
Testing & Metrics: develop iteration plans, acceptance criteria, and A/B testing strategies. Monitor KPIs and validate outcomes to optimize product performance.
Risk & Compliance: partner with Legal, Compliance, and Risk teams to ensure adherence to regulatory requirements and implement mitigation strategies.
Collaboration & Leadership: build strong relationships with cross-functional teams, communicate priorities clearly, and foster an inclusive, high-performing environment.
Role Requirements
2+ years of product management experience, preferably in financial technology domains.
Strong understanding of customer onboarding, KYC processes, and data management systems.
Proven ability to manage agile backlogs and coordinate across multiple scrum teams.
Excellent analytical, communication, and stakeholder management skills.
Experience creating wireframes, workflows, and writing user stories.
Bachelor’s degree in business, engineering, or related field.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The monthly gross base salary range is 3,742 - 5,995 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania-specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-NI1
#LI-Hybrid
#cvbankas
Estimated Job Posting End Date:
02-26-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.