Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Integration
Overview
The Global Product Enablement (GPE) team is a global team within the Customer Delivery organisation. With a focus on new technology, products and services, the Global Product Enablement team collaborates with product owners, development teams, and other stakeholders across Mastercard to deploy solutions efficiently and effectively with speed, quality, and predictability. GPE is responsible for assessing new products and enhancements to equip Customer Delivery to support and scale projects from customer onboarding, testing, launch, and transition to BAU.
Global Product Integrator's develop streamlined and straightforward processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience.
o Are you passionate about influencing technology and impacting what’s next?
o Does gaining gain a global perspective and exposure to new products and services excite you?
o Are you passionate about influencing products, processes and impacting what’s next?
o Are you knowledgeable about a wide range of our Products in the Acceptance space?
Role & Responsibilities
The successful candidate will be accountable for documenting the customer implementation and testing processes for new or significantly enhanced Mastercard products and services in the Acceptance space
o Supports strategic product integration efforts through the global Studio Product Onboarding process in partnership with the global product owners, technology teams, and other stakeholders
o Proactively articulates delivery implementation requirements and partners with global product owners & executives of the products to achieve consistent, efficient, flawless, fast, and light customer touch onboarding.
o Partner with the global product owners to understand product/enhancement requirements.
o Partner with the global product owners to identify and document test cases and tools to be used by Customers for testing activities.
o Own the development of global product delivery guides to consistently implement assigned products at scale with speed, quality, and predictability
o Partner with regional delivery teams to provide them with the knowledge, support, tools, processes, and documentation necessary to perform their job functions with efficiency and effectiveness
o Conduct implementation and testing training sessions for Customer Delivery to equip resources with the information and tools needed to support customer projects
All About You
o Understanding of the payment ecosystem and value chain and strong knowledge of Mastercard’s systems and infrastructure
o Experience with Mastercard Acceptance products
o Demonstrated success in leading complex product implementations globally and driving the design of scalable guides
o Track record in global project management and thought leadership
o Experience delivering presentations that require critical decision-making from senior leadership
o Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions
o Ability to quickly analyze and design efficiencies into new and existing solutions
o Analytical and problem-solving skills (define, measure, analyze, improve, and control)
o Ability to build strong working relationships and to interact well with the customer, internal, and/or external business partners, and with varying levels of management
o Must be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlines
o Ability to lead, negotiate, and drive change in a technical work environment
o Team player with a willingness to share and transfer knowledge
o Familiarity with API services
o Familiarity Mastercard test tools
o Experience in customer delivery or testing processes or quality analysis/assurance
o Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
o Self-starter with ability to work independently or with a team, and to work flexible hours as needed to support global delivery teams
o Language skills a plus, will be working with regional teams
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.