Manager, Process Engineering

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank

Join Fairstone as a Manager, Process Engineering reporting to Andrew Vicencio, and be part of our talented and growing team! 

About the role:

A strategic and results-driven Process Engineering Manager to lead Enterprise Operations Transformation initiatives across our financial services organization. This role will be instrumental in driving process excellence through Lean Six Sigma methodologies, advanced data analytics, cross-functional collaboration, and change management principles, while applying project management best practices to ensure timely and effective delivery of initiatives.

• Lead end-to-end process improvement initiatives across Enterprise Operations, focusing on enhancing Operational Efficiency, optimizing Process Effectiveness, improving Quality, and elevating Customer Experience.
• Identify and eliminate waste, reduce cycle times, and optimize workflows using Lean Six Sigma tools.
• Leverage data analytics to uncover insights, validate hypotheses, and measure impact of transformation efforts.
• Manage multiple transformation projects concurrently, ensuring alignment with strategic goals, timelines, and budgets.
• Develop detailed project plans, track milestones, manage risks, and communicate progress to stakeholders.
• Apply project management methodologies (Agile, Waterfall, or hybrid) as appropriate.
• Partner with Analytics teams to develop dashboards and KPIs that monitor performance and drive continuous improvement.
• Collaborate with business units, technology teams, and support functions to align transformation goals with strategic priorities.
• Facilitate workshops, Kaizen events, and process mapping sessions to foster engagement and innovation.
• Apply structured change management approaches to ensure adoption and sustainability of new processes.
• Develop communication plans, training materials, and stakeholder engagement strategies.
• Report progress, risks, and outcomes to senior leadership and stakeholders.

What we’re looking for:

• Bachelor’s degree in Engineering, Business Administration, or related field
• Lean Six Sigma Green / Black Belt or equivalent certification required.
• 4+ years of experience in process engineering or operational excellence, preferably in financial services.
• PMP certification preferred.
• Strong analytical skills with proficiency in tools for process mapping (i.e., Visio or Lucid charts) and online collaboration tools such as Miro.
• Proven track record of leading cross-functional transformation projects.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience with change management frameworks (e.g., Prosci) is a plus.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match
•   Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $80,000 - $95,000 , plus the opportunity to earn an annual incentive bonus tied to performance.   
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent