Manager, Physical Security Systems

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for management and coordination and driving execution of physical security system operations and projects across the system. This role oversees the lifecycle of physical security initiatives—including CCTV, access control, intrusion detection, and life-safety systems—from requirements definition through implementation, testing, and sustainment. Accountability for team performance, outcomes and project related executions.
The position serves as a central project coordination point, ensuring security system projects are delivered on time, within scope, and in alignment with organizational standards, regulatory requirements, and operational priorities. The Physical Security Manager provides direct supervision to Security Systems personnel, establishes work priorities, coordinates cross-functional efforts, and drives execution through structured planning and performance oversight. The role operates under the direction of the Regional Security Director.

Job Description

Minimum Qualifications:

Education: Bachelor’s degree in business management, Project Management, Behavioral Sciences or related field required.

Licenses/Certifications:  Valid Texas driver’s license or obtained within 90 days of job entry

Experience / Knowledge / Skills:

• Age Requirement:  Must be at least 21 years of age

• Six (6) years of experience in physical security systems, and/or project management, preferably within healthcare, critical infrastructure, or similarly complex environments

• Two (2) of experience supporting the design, installation, integration, and deployment of physical security systems (e.g., access control, video surveillance, intrusion detection)

• Three (3) years of progressive management experience

• Demonstrated experience executing projects within defined scope, timelines, and budget constraints

• Experience working in matrixed or multi-stakeholder organizational environments

• Working knowledge of CCTV, IDS, access control platforms, and supporting infrastructure

• Proven ability to manage multiple concurrent projects and operational priorities

• Strong organizational, documentation, and follow-through skills

• Ability to coordinate effectively with cross-functional partners (Security, IT, Facilities, Clinical Operations, Vendors)

• Proficiency in standard business, technical, and project tracking tools

Principal Accountabilities

• Establishes project priorities and owns execution of work plans, including task sequencing, resource allocation, vendor coordination, and risk mitigation.

• Manage the coordination and execution of physical security system projects, ensuring clear requirements, defined milestones, and timely delivery. 

• Oversees daily operation and maintenance of electronic security systems to ensure reliability, compliance, and operational readiness

• Plans, schedules, and coordinates system installations, repairs, upgrades, and lifecycle replacements in alignment with organizational standards

• Manages and develops Security Systems personnel by setting priorities, monitoring performance, and ensuring accountability for project and operational deliverables.

• Ensures projects are executed within approved budgets and timelines; identifies risks and escalates issues proactively

• Coordinates with internal stakeholders and external vendors to ensure seamless implementation and minimal operational disruption

• Establishes and enforces standards for system configurations, installations, and integrations to ensure compliance with technical and regulatory requirements.

• Tracks project progress, documents outcomes, and maintains accurate system and project records

• Monitors system performance post-implementation and ensures operational issues are addressed and resolved

• Participates in capital and operational budget planning; manages resources in accordance with approved financial guidelines

• Provides system training, operational guidance, and technical support to end users and internal teams

• Promotes a culture of safety, accountability, and continuous improvement in support of patient, staff, and visitor safety

• Supports professional development through mentoring, training, and serving as a resource to less experienced staff

• Demonstrates commitment to Memorial Hermann’s service standards by delivering secure, efficient, and well-coordinated solutions that support patient care and workforce safety

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.