The Pharmacy Manager of Operations will oversee the day-to-day operation of the Pharmacy and assist the Director in the development and implementation of the goals and objectives of the department. Furthermore, the Operations Manager will be responsible for maintenance and optimization of the EHR platform utilized in the department.
Essential Duties:
- Collaborates and supports the Pharmacy Director on operational efficiency and excellence within the department to ensure timely, quality services within applicable policies and procedures and professional standards.
- Coordinates daily workload to coincide with needs of the department.
- Oversees daily departmental activities.
- Coordinates and is a key participant in the design, troubleshooting, and program enhancements of pharmacy electronic software platform, and the Electronic Health Record.
- Investigates and resolves inter- and intra-departmental operational issues requiring administrative input.
- Prepares schedule in advance to give employees appropriate notification. Prepares schedules for Pharmacists, Technicians, and Interns.
- Plans, assigns and/or supervise the work of the pharmacy manager and supervisor, pharmacists, pharmacy technicians, pharmacy interns and other ancillary help that may be volunteering or working in the pharmacy.
- Assists Director in recruiting, interviewing, and selecting new employees.
- Develop and actively participate in training and mentorship programs for pharmacists, pharmacy students, residents, and pharmacy technicians. Responsible for assessment of participants in these programs.
- Develop and document staff competency on an ongoing basis and develop improvement plans when deficiencies are identified.
- Performs in annual employee appraisals.
- Provides timely and appropriate performance feedback.
- Actively participates in Hospital and department committees/programs as assigned.
- Ensures Hospital and Department quality and safety standards are met and maintained.
- Proactively prepares for TJC/CMS/CDPH and CaBOP site visits.
- Completes operational reports in a timely and high quality manner.
- Oversees compliance for the department’s compounding program, including USP 797 and USP 800 IV standards.
- Maintain appropriate controlled substances records. Work with Pharmacy Director to identify and develop processes to meet or exceed all regulatory standards. Participate in controlled substances reviews and audits.
- Responsible for appropriate medication inventory utilization to ensure operational efficiency.
- Participates in pharmacy continuous quality improvement activities, including active participation in evaluating and developing action items in response to medication occurrences.
- Assist with the preparation of the pharmacy newsletter and/or other forms of written and electronic communication.
- Makes decisions based upon job knowledge and experience. Considers all impacted areas in decision process. Seeks advice where applicable. Uses sensible and reliable judgment.
- Organization – proactively prioritizes needs and effectively manages resources.
- Communication – communicates clearly and concisely.
- Interpersonal Skills – able to work effectively with other employees, patients, and external parties.
- Articulates knowledge and understanding of organizational policies, procedures, and systems.
- Is responsive to the staff needs and promotes a positive environment for employee partnership.
- Ensures accountability of staff in performing assigned duties and tasks.
- Incorporates lean methodology/tools to improve operations in pharmacy.
- Accepts extra duties upon request and completes in a timely and high quality manner.
- Performs other duties as assigned.
Required Qualifications:
- Req Specialized/technical training Pharm.D degree from an accredited School of Pharmacy.
- Req 2 years hospital experience as a Pharmacist in an Acute Care Hospital Pharmacy Environment
- Req 2 years experience in using Cerner EHR (Specifically Pharmacy Module.)
Preferred Qualifications:
- Pref Supervisory experience preferred
- Pref Completion of a residency program in a hospital setting preferred
Required Licenses/Certifications:
- Req Pharmacy Technician (CA DCA) Registration with California State Board of Pharmacy with no disciplinary actions taken.
- Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $174,720.00 - $288,288.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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