At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The role of Manager, Pharmacy Growth and Retention will execute the plan set forth by the Director, Pharmacy Growth and Retention through customer acquisition and retention excellence. This Manager will participate in implementation of retention plans, ensuring alignment with broader organizational goals while fostering strong partnerships. Success in this role requires a high level of agility, strategic thinking, and the ability to influence across a matrixed organization. It is pivotal for this Manager to deliver results, drive strategy, and execute the vision.
Primary Responsibilities –
- Support acquisition execution and retention efforts – assist in the day-to-day execution of acquisition initiatives while contributing to strategies that enhance customer retention
- Contribute to growth strategy development and retention tracking – collaborate on the ideation and refinement of growth strategies, including the design and monitoring of retention metrics and performance indicators
- Assist in retention tactic implementation – provide operational support for the rollout sand management of retention-focused tactics across relevant channels
- Partner on leadership and pharmacy growth communications – co-develop presentation materials and visual content for leadership updates and pharmacy growth initiatives
Leading a Team and Executing the Plan
- Must be able to partner with the Director to execute a plan designed to drive acquisition, retention, and readiness across multiple business units
- Establishing deep cross-functional relationships throughout the Enterprise to ensure solutions and initiatives are effectively executed as designed
- This role must remain agile and drive innovative thinking by successfully building and implementing a wide variety of approaches for a multi-faceted retention strategy to include modern technology and innovative processes.
- Partner across departments in the Enterprise (Store Operations, marketing, growth, field) to support the execution of project plans
- Leads and participates in meetings/calls with corporate partners and retail executives
- Follows up on initiatives and KPI performance
- Navigates ambiguity by being open to change/shift in direction and pivoting work when needed, pushing through obstacles and asking leader(s) for help when needed
- Utilizes storytelling and presentation skills to provide updates, insights, and recommendations to leaders
- Impacts and influences by making strong recommendations with data and insights to support
Understanding and Implementing Processes
- Fully embraces organizational improvement initiatives, acting as a change agent with one’s own team and peers.
- Leverages a results-oriented mindset, using metrics to monitor improvements.
- Supports reporting and metrics distribution to multiple cross functional partners.
- Provides both constructive and positive feedback on new initiatives to appropriate teams. Look for ways to break through implementation barriers rather than by impeded by them.
- Delivers results by driving efficient and effective execution of product/strategy/deliverable, leveraging peer network to gain consensus and collaborate for a better solution
Patient and Colleague Experience
- Ensures strong communication channels throughout all levels of leadership, patients, and colleagues with our retail stores, inclusive of consistent follow-up with action items and feedback.
- Holds self and team accountable to develop a continuous improvement, leveraging new technologies to drive simplification while maximizing impact for our customers and colleagues.
- Fosters agility and innovation by continuously seeking out/ideating new solutions and strategies in response to customer, colleague, and leader feedback and to support team priorities and goals
- Joins forces/build strong relationships that foster successful collaboration with cross-functional teams
Required Qualifications
- 5+ years of full-time work experience in a retail and/or corporate environment
- 5+ years experience engaging and inspiring teams to achieve both short-term and long-term goals
- 5+ years of relevant experience including a deep understanding of patient outreach and retention tactics, and have an analytical and data driven approach to these strategies
- Demonstrated growth mindset and willingness to learn and accept feedback
- Proven track record of high performance
- Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities
- Regular and reliable attendance during normal working hours, as established by the leader
Preferred Qualifications
- Strong project management skills and ability to work cross functionally in a matrixed environment
- Outstanding organizational skills, specifically to ensure timely and proactive follow up with leadership and team
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Innovative spirit with a desire to define and execute talent strategies
- Exceptional collaboration and relationship-building skills with the ability to develop working relationships at all levels of management, both inside and outside of CVS Health
- Proven history of building and utilizing a data-driven approach to drive strategy
Education
Bachelor’s Degree or equivalent experience required
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/19/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.