Manager, Performance and Employee Engagement

The Manager, Performance and Employee Engagement owns two critical functions that drive how Transcarent develops and listens to its people: performance management and employee engagement. You will design and execute our performance review process, manage talent planning efforts, and run the employee listening programs that help us understand what our people need to thrive. 

This role requires someone who is highly organized, thrives in ambiguity, and can manage complex, cross-functional programs with multiple stakeholders. You will be a trusted consultant to People Business Partners and leaders across the organization, helping them understand their data and take meaningful action. You should be excited about leveraging AI to make performance management more efficient and impactful, and you should be passionate about using employee feedback to make Transcarent the best place to work. 

What You'll Do 

Performance Management 

• Own the execution and project management of Transcarent's performance review process end-to-end 

• Drive AI enablement of performance management—identifying opportunities to leverage AI tools that increase efficiency, reduce administrative burden, and improve the quality of feedback and development conversations 

• Manage the performance review calendar, communications, training, and system configuration to ensure a seamless experience for employees and managers 

• Partner with People Business Partners and leaders to ensure the process drives meaningful performance conversations and development outcomes 

• Continuously improve the performance management approach based on feedback, best practices, and organizational needs 

Talent Management 

• Manage talent management programs including top talent reviews, succession planning, and talent calibration sessions 

• Partner with leaders and People Business Partners to identify, develop, and retain high-potential employees 

• Track and report on talent planning metrics, providing insights that inform workforce and succession decisions 

• Maintain talent data integrity and ensure leaders have the information they need to make talent decisions 

Employee Engagement & Listening Programs 

• Manage Transcarent's biannual employee engagement survey from design through execution and action planning 

• Build and configure surveys in the platform ensuring questions align with organizational priorities and drive actionable insights 

• Develop and execute participation strategies that drive best-in-class response rates across the organization 

• Analyze survey results and build executive-level presentations that translate data into clear, compelling narratives 

• Act as a consultant to People Business Partners and leaders, helping them understand their results and develop meaningful action plans 

• Build feedback loops that track progress on action plans and demonstrate how employee feedback is driving change 

• Manage employee listening touchpoints across the employee lifecycle, including onboarding surveys, exit surveys, and pulse checks 

• Identify trends and themes across listening channels and surface insights that help Transcarent continuously improve the employee experience 

What We're Looking For 

Required Experience 

• 7+ years of experience in performance management, employee engagement, talent management, or a related People/HR function 

• Demonstrated experience designing and executing performance review processes at scale 

• Experience managing employee engagement surveys, including survey design, analysis, and action planning 

• Strong project management skills with the ability to manage complex programs with multiple stakeholders and competing priorities 

• Track record of translating data into insights and recommendations for leaders 

Skills & Competencies 

• Exceptional organization: Manages complex, multi-stakeholder programs with precision and attention to detail 

• Project management expertise: Plans, executes, and delivers programs on time with clear communication throughout 

• Stakeholder management: Builds trust and credibility with leaders and People Business Partners; navigates competing priorities with diplomacy 

• Highly adaptable: Thrives in fast-paced environments with changing priorities; stays calm and solution-oriented when plans shift 

• AI fluency: Comfortable with AI tools and excited about leveraging technology to improve People processes 

• Analytical mindset: Ability to analyze survey data and talent metrics, identify patterns, and translate findings into actionable recommendations 

• Consulting orientation: Acts as a trusted advisor to leaders, helping them interpret data and take meaningful action 

• Strong communication: Clear, concise written and verbal communication; able to present to executives with confidence 

• Employee-centered approach: Keeps the employee experience at the heart of all program decisions 

Preferred Qualifications 

• Experience with Culture Amp or similar employee engagement platforms 

• Experience with performance management systems  

• Background in talent management, succession planning, or organizational development 

• Experience in healthcare, technology, or high-growth environments 

• Familiarity with using AI tools to enhan