Manager, Payment Operations

Job Posting End Date:

Worker Type:

• Manage operational and processing activities within the function to ensure efficient, accurate delivery aligned with service level agreements and performance targets.
• Acts as the key escalation point for all Vietnam Payments Operations matters.
• Lead, coach, and motivate team members to achieve optimal performance, ensuring training and development needs are met.
• Oversee workflow and resource allocation to maintain optimal staffing levels and cost-effective operations.
• Foster a culture of continuous improvement by identifying and implementing process enhancements.
• Ensure compliance with internal policies, procedures, and external legislative requirements.
• Build and maintain productive relationships with internal stakeholders to resolve service issues promptly.
• Promote health and safety standards within the team and ensure legislative requirements are met.
• Delivery of high-quality services within agreed SLAs and performance targets.
• Effective risk management, including adherence to schedules, budgets, and compliance requirements.
• Implementation of approved process changes and communication of updates to the team.
• Monitoring and reporting on team performance, including addressing gaps through coaching and development.
• Ensuring organizational policies and procedures are consistently applied to minimize risk and loss.

• Minimum 8 to 15 years' experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry.  
• At least 5-7 years of experience in Leadership role, experience in managing a large team is a big plus.
• Excellent verbal and written communication in both English and Vietnamese. 
• Leadership experience to inspire, engage and lead a team to deliver high performance for the business and ongoing career development.
• People Leadership experience & coaching experience, preferably in a operations environment.
• Demonstrated experience in operations, quality management, process improvement, project management or related function will be highly regarded.
• Workforce Management Skills.
• Strong interpersonal and communication skills with the ability to effectively engage and influence at all levels.

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.