Ready to be a Titan?
We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to lead growth efforts expanding our addressable market. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We embrace agile development and design thinking to rapidly ship solutions with real impact and high value. We measure our success based on our customers’ success and our ability to meaningfully improve their lives.
About the Role:
As the Partner Solutions Consultant , you will be part of a highly talented and fast-paced team that is responsible for relaunching and scaling our App Marketplace Program at ServiceTitan. You will serve as the product manager for our partner applications from the ideation phase to go to market and beyond. You will be accountable for building out potential product workflows with our current and potential app marketplace partners. This is a high visibility, high stakes, position that aligns with a top company goal for ServiceTitan.
Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data from partners and customer teams, and be a part of a team that is launching impactful solutions for our customers. This position will also be key in building out joint product strategies with internal counterpoints as you work to assist with product gaps where a partner app could bridge the gap. You will leverage new and existing partnerships to deliver innovative solutions for our customers.
This individual will have a well-rounded background -- including strategic thinking, data analysis, and program management -- potentially drawing from a wide array of previous roles such as Business Operations, Strategic Customer Success, Business Development, Sales Engineering, or Product Management.
What you'll do:
Manage the product lifecycle of a partnership and / or integration end-to-end, including identifying a product gap use-case, running a workflow review, negotiating product scope, launching and program managing roll-out, enabling internal teams on the product solution an app provides
Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy
Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements
Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting
Communicate and mitigate risks to internal and external stakeholders to ensure the highest possible number of successful customer outcomes
Contribute to the product feedback loop by working closely with the Integration Support teams to understand where the greatest needs are in terms of API improvements/features
Help shape and continuously refine the App Marketplace Program, optimizing for efficiency, growth and commercial value, across our customer, partner, and internal team stakeholders
Effectively communicate ServiceTitan’s product vision to the partners both in and outside of our App Marketplace program
Nurture strategic partnership relationships, resulting in creation and adoption of new integrations
What you'll bring:
6+ years of relevant work experience in business development, sales engineering, strategic customer success, or product management; SaaS products strongly preferred
Foundational understanding of integrations and how they interact through APIs
Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others
Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels
Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately
Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute
High motivation, initiative and positive attitude
Strong EQ to empathize with many stakeholders with competing objectives and balance perspectives, ultimately creating support and alignment around your decisions
Resourcefulness to leverage available tools, customers, data, and subject matter experts to extract key insights
Benefits:
In addition to base salary, total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
Opportunities to grow in both skill and responsibility as the company continues to grow as a recently listed, and high growth public company
Exposure and responsibility at the leadership levels of our product organization for a key product initiative of the company
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $137,900 USD - $184,500 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.