Manager - OS and Citrix Engineering

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Job Title

Manager - OS and Citrix Engineering

About Your Role

As a Manager - OS & Citrix Engineering, you will lead a distributed infrastructure engineering organization supporting Windows, Linux, and Citrix platforms. You will be responsible for a team of engineers that provide support for critical enterprise infrastructure which will require technical leadership during major incidents and outages to guide the team through complex situations.

What you’ll do:

• Lead, coach, and develop engineers across Windows, Linux, and Citrix disciplines
• Handle complex people situations including performance management, career development, conflict resolution, and personal challenges with empathy and professionalism
• Maintain sufficient technical depth across Windows, Linux, and Citrix platforms and serve as an escalation point for complex technical and operational issues
• Participate in discussions involving architecture, design, troubleshooting, and operational improvement
• Provide leadership during outages, including coordination, decision-making, and stakeholder communication
• Oversee patching, lifecycle management, vulnerability remediation, and incident/problem management
• Execute platform roadmaps and modernization initiatives aligned with enterprise strategy
• Identify opportunities for automation, efficiency improvements, and reduction of technical debt

Experience you’ll need to have:

• 7+ years of infrastructure engineering experience at an enterprise level
• 3+ years of managing Windows, Linux, and/or Citrix engineering teams in an enterprise environment
• 3+ years of experience supporting on-call operations and leading incident escalations across a globally distributed team with 24x7 operational responsibilities
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Experience that would be great to have:

• Technical depth sufficient to lead a team of senior engineers
• Prior experience in infrastructure modernization, automation, and collaboration with infrastructure architecture, security, cloud, and SRE teams
• Strong interpersonal and emotional intelligence skills
• Strong written and verbal communication skills

How you’ll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site Monday through Friday
• This role requires acting an escalation point during non-standard and/or overnight hours that includes weekends and holidays
• This role requires use of a computer and audio equipment

Travel:

• Approximately 5% travel off-site or to other office locations is expected

Sponsorship:

• To be considered, you must be a US Citizen due to contractual obligations

Salary Range

$128,000.00 - $216,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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