Manager, Operations Technology Strategy – Business Excellence &Transformation

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This is a manager role for a standards and governance profile with at least 10 years relevant experience establishing technical governance frameworks for Mendix projects. The person will define, implement, and enforce Mendix development standards, architectural guidelines, and best practices while ensuring organizational compliance. The candidate must have deep technical Mendix expertise with hands-on project delivery experience, providing the foundation to create practical and effective governance frameworks. This project experience is essential for understanding real-world implementation challenges and ensuring standards are both achievable and meaningful. 

The role is expected to hold a valid Expert/ Intermediate Mendix certification and proven expertise in Agile methodology delivery, including scaled Agile frameworks and iterative governance processes that support rapid development while maintaining quality and compliance. 

The position may involve governance oversight for integrated technologies including RPA, BPM workflow, OCR, generative AI, data transformation, and integrations as project scope dictates. 

This position is an individual contribution role. 

 

Responsibilities: 

 

• Support the implementation of governance standards across Mendix projects. 

 

• Implement and maintain Mendix development standards, coding guidelines, and architectural best practices across projects 

 

• Participate in periodic audits of Mendix applications, governance and standards to ensure adherence to security, performance, and quality  

• Support the development and maintenance of governance documentation and procedures 

• Design, implement, and maintain CI/CD pipelines for Mendix applications using Mendix deployment tools and industry standard practices 

• Ensure automated testing, code quality checks, and security scans are integrated into deployment workflows 

• Monitor deployment processes and troubleshoot pipeline issues to maintain smooth delivery cycles 

• Review Mendix application architectures and designs for compliance with organizational standards 

• Conduct code reviews and provide feedback to development teams on best practices 

• Track and report on governance metrics, compliance status, and improvement opportunities 

• Support incident analysis and root cause investigations related to governance failures 

• Ensure adherence to Agile methodology of delivery 

• Develop and maintain incident response procedures and change management workflows specific to Mendix environments 

• Coordinate with operations teams during critical incidents to ensure swift resolution while maintaining audit trails 

• Ensure proper support frameworks are in place for all applications running in production environments 

• Participate in the definition and implementation of the Mendix CoE strategy, standards, and best practices. 

• Contribute to the development of reusable Mendix components and templates for workflow solutions. 

• Assist in the creation and maintenance of a Mendix knowledge base and documentation repository. 

• Develop training programs and standard operating procedures to ensure consistent processes across teams 

• Promote the adoption of Mendix best practices across the organization. 

 

Sounds like you? To apply, you need to have: 

Technical Skills 

• Minimum 5-7 years of experience with Mendix platform development and administration 

• Mendix Workflow Solution Expert / Intermediate Certification 

• Strong experience with CI/CD tools and practices, specifically for Mendix deployments 

• Proficiency in version control systems (Git) and branching strategies 

• Knowledge of automated testing frameworks and quality assurance processes 

Governance and Process Experience 

• 3+ years of experience in technical governance, compliance, or quality assurance roles 

• Understanding of software development lifecycle (SDLC) and governance integration points 

• Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and governance integration within Agile frameworks 

• Knowledge of security standards, data privacy regulations, and compliance requirements 

• Experience managing production incidents and coordinating cross-functional response teams 

Analytical and Communication Skills 

• Strong analytical skills with ability to identify patterns, risks, and improvement opportunities 

• Excellent documentation and communication skills for creating standards and procedures 

• Experience working with cross-functional teams and managing stakeholder relationships during incidents and changes 

• Ability to provide constructive feedback and guidance to development teams 

• Strong problem-solving skills with ability to work under pressure during critical incidents 

• Reporting Structure 

• This position reports directly to the Standards and Governance Lead and will work closely with development teams, solution architects, project managers, and operations teams across the organization. 

 

What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated total rewards program, competitive pay and benefits package. Apply today! 

Location:

On-site –Bengaluru, KA, Gurugram, HR

Scheduled Weekly Hours:

40

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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