ABOUT MAPLE
Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
We’re hiring a Manager, Operations to join our Clinical and Customer Support Operations (CCSO) team.
In this role, you will be responsible for managing and optimizing the day-to-day operations of Maple’s national network of healthcare providers. You’ll lead a team responsible for ensuring providers are effectively supported, operational workflows run smoothly, and performance targets are consistently met.
You will work cross-functionally with Product, Engineering, Sales, and Marketing to align provider network operations with Maple’s broader business strategy. This role is well-suited for a strong operator who is comfortable managing complexity, leading teams, and improving systems in a fast-paced, regulated environment.