Manager, Operations II

What is the opportunity?

The primary purpose for this position is to supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes. Incumbent will hire, onboard, and train new team members. Incumbent will provide training, coaching, recognition and development for team members, foster teamwork and planning for succession. In addition, this position supports escalated complex customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Work is completed under minimal supervision. Incumbent will address escalated questions independently; seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

What will you do?

• Hire, onboard, and train new team members.
• Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met.
• Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
• Serve as a subject matter expert for department processes supported by team.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.
• Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND
• 5+ years of securities, banking, technology and/or job specific industry experience
• 3+ years prior securities, banking, technology and/or job specific related industry experience
• Canadian Securities license
• 2+ years demonstrated and sound managerial experience leading and managing a team

Nice to Have

• Ability to effectively hire, train, lead and provide work direction to others
• Ability to understand and meet business daily support needs on an ongoing basis
• Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands.
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities   
• Access to a variety of job opportunities across business and geographies

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-11-182025-12-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.