Manager, Operations Finance

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Operations Finance

The Manager, Operations Finance will collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing.

Business Process Management (BPM) includes standardizing and automating tasks, developing best practice processes, tools, and templates, and facilitating their deployment across the global portfolio alongside property teams and the business process outsourcing (BPO) partner, with the aim to drive efficiency of accounting processes globally.

The Manager, Operations Finance will support BPO delivery by one of the regional delivery centers, and global functional process execution and compliance for one of the core accounting functions, with both transactional actuals as well as planning (budgeting and forecasting). The Manager will ensure successful deployment of new properties and new BPO programs.

The Manager, Operations Finance will support the implementation of policy and process, ensuring property teams are leveraging the established Standard Operating Procedures. They will also assist with ad hoc requests as requested by Senior Management and other stakeholders.

Strong organization, project management, process knowledge, critical thinking and problem-solving skills are necessary for successfully achieving deadlines and requirements of multiple workstreams across a range of properties.

What You’ll Be Doing:

Process Efficiency & Governance

• Utilize ESOAR approach; eliminate, standardize, optimize, automate, robotize.
• Maximize the use of standardized tools and templates by the properties.
• Ensure contracted Statements of Work are being delivered.
• Monitor and improve KPI’s within the Service Level Agreements.
• Minimize Capgemini errors reported by the properties.
• Maximize efficiency of onsite processes.
• Support the implementation of the onsite target operating model.
• Assist in establishing/enforcing policies, rules, internal controls and safeguards.
• Proactively engage in identifying opportunities for continuous improvement.
• Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services.
• Provide hotel users with support for standard tools, templates and processes.

Regional Oversight

• Demonstrate effective project management skills to onboard properties in Latin America and the Caribbean to shared services.
• Provide leadership to property teams and business process outsourcing partner with day-to-day oversight.
• Demonstrate proficiency as a lead / power-user of company financial systems and regional practices.
• Build out and organize thoughtful work plans.

Insights and Innovation

• Anticipate needs of stakeholders.
• Transform complex data into summarized meaningful and actionable insights.
• Present and provide meaningful commentary to stakeholders on past, current and future state across all identified areas of responsibility.
• Search out and drive new business opportunities that benefit the business.

Collaboration and Communication

• Collaborate with Operations Finance, property teams and business process outsourcing partner to ensure timeliness and integrity of financial processes.
• Represent both Operations Finance and the properties on cross-functional projects and requests.
• Conduct effective meetings and conference calls; appropriately communicate and complete action items and next steps.
• Leverage Microsoft 365 suite of software including Excel, Word, PowerPoint, Outlook, SharePoint, and Teams to enhance communication, reporting, organization and collaboration within the team and other groups.

What You Bring:

• 5-7 years of experience in a related hospitality accounting or shared services role.
• CPA, MBA, or university degree in hospitality, accounting or finance preferred.
• Multilingual is an asset.

Key Skills/Who You Are:

Behavioral

• Proven leadership skills in a property and/or corporate office environment.
• Highest level of integrity and transparency, and ethical approach to influence the outcome of situations.
• Strong interpersonal and relationship-building skills to work with cross-functional teams, negotiate for resources, influence stakeholders, and gain acceptance of and commitment to plans, ideas and initiatives.
• Ability to work independently, take initiative and use sound judgement.
• Promotes a continuous learning environment that creates an atmosphere for professional development opportunities.
• Ability to meet various deadlines in a fast-paced environment.
• Work in a safe, prudent and organized manner.

Functional

• Strong oral and written communication skills to prepare and deliver reports, effective presentations and to facilitate meetings with colleagues at all levels of the organization.
• Strategic and analytical, with solid business acumen and problem-solving skills.
• Strong multi-tasking and project management skills.
• Attention to detail with a focus on solutions, results, and continuous improvement.
• Ability to deal with confidential information in a professional manner.
• Demonstrates excellence in conflict resolution.

Technical Skills & Knowledge

• Working technical knowledge of generally accepted accounting principles.
• Ability to read, write and speak English fluently; additional languages an asset.
• Working knowledge of all departments in a full-service luxury property.
• Working knowledge of Four Seasons systems is an asset.

Travel:

• Occasional travel as needed.

Annual Base Salary Range: $115,000 – $125,000 CAD

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.