Manager Operations FCC (Banking and Certificates)

Job Description

Please note:

• Current work authorization for Canada is required for all openings.
• This is a regular, full-time role.
• You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Role Overview:

The Manager of Operations FCC - Banking & Physical Certificates is responsible for managing the client facing and market facing operations teams within FCC and the effective management and leadership of the Operations function, including transaction processing quality and throughput, development and maintenance of appropriate controls, staff planning and utilization and process reviews and improvements. 

This role will be in the Banking & Physical Certificates departments. Reporting to this Manager are roles such as Operations Representatives, Operations Specialists, and Team Managers.

This role is responsible for ensuring that Fidelity's brand and reputation is protected by adhering to Fidelity's compliance and risk framework. 

What You Will Do:

Financial and Risk Management: Demonstrates understanding of regulatory, risk and compliance supervisory obligations, and internal controls by:

• Maintenance and resolution for any internal and external Regulatory/Risk Ratings/Audit findings.
• Ensures all reporting is completed on or before regulatory deadlines.
• Stay current with regulatory environment and raise concern with internal partners for further review and assess overall impacts. Provide suggestions toward solutions when applicable.
• Represent FCC Operations on market boards, panels, external bodies, seminars, conferences/courses. Requires the ability to speak in forums comfortably while upholding Fidelity branding guidelines and expectations amongst industry peers.
• Participate in project work relevant to the department and delegate responsibilities amongst the team to ensure adequate project team support.
• Ensures procedure documents are maintained, up to date and required controls are adhered to.
• Ensure supervisory oversight is in place to strengthen regulatory and risk controls to minimize exposure of the day-to-day work.
• Issues escalated and resolved in a timely manner following identified procedures.
• Daily and monthly balancing of control accounts. Any out of balances are addressed timely and escalated when necessary.
• Assess business units and self-identify high risk areas and mitigate the risk through updated process and/or procedures.

Metrics & Data - Function and team performance:

• Develop and implement metrics, KPI’s and capacity modeling.
• Responsible for performance trends against scorecards/Service Level Opportunities (SLOs) for departments to ensure that goals are met; identify barriers/gaps and recommends a plan of action.
• Develop and follow up on annual departmental goals against the FCC corporate goals.
• Partner and collaborate with FCC’s clients, vendors, peer groups, and FCC employees:
• Collaborate with FCC partners and clients in a consultative manner to determine what is required and execute change. 
• Liaise and maintain strong relationships with vendors associated to the departmental objectives and responsibilities.
• Engage vendors timely to raise production concerns, initiate review of requirements associated to project work impacting these partners, etc.
• Project work:
• Key participant/Subject matter expert (SME) on projects related to FCC Operations.
• Lead smaller scale projects- department initiated changes etc.
• Engage employees in establishing clear and measurable goals that achieve business results.
• Provide coaching and give feedback to employees to meet business objectives and enhance individual performance; Ensure managers and their employees understand the values, policies and procedures of Fidelity and their business unit.
• Develop and mentor team members according to Fidelity standards.
• Ensure team receives the training on the skills and knowledge to proficiently perform the role. Understand limitations and challenges and work around these to achieve best results.
• Understand and demonstrate regulatory and risk supervisory obligations as appropriate to your role.

What We’re Looking For:

• University Degree (or equivalent experience).
• 5+ years of experience in an operational area within the financial industry or 5+ years of experience within the brokerage dealer industry, preferably in back-office operations.
• 3+ years leading teams preferably with demonstrated coaching, training and mentoring skills.

Nice To Have:

• Knowledge of Banking and/or Physical Certificates process.
• Understanding of depositories such as CDS and DTC and applications that support both departments such as ARROW and Kyriba.
• Knowledge of Broadridge's Dataphile platform an asset.

The Skills You Bring:

• Experience working on projects with the expectation to influence team members and peers.
• Exceptional, people management/leadership and coaching skills.
• Excellent problem-solving skills.
• Excellent communication skills, written and oral.
• Accurate and detailed oriented.
• Business knowledge/acumen - forecasting. (i.e. headcount/overtime/resourcing/cost benefit analysis).
• Knowledge of government, regulatory and compliance policy/rules that govern the business.
• Excellent knowledge of Canadian Capital Markets operations roles and processes.

Fidelity Benefits and Perks!

• Competitive total compensation package
• Opportunity to participate in Fidelity profit-sharing program
• Company contributes into your RRSP, without a matching requirement from you
• Health benefits and coverage, with no requirement for employee paid premiums, including up to $5000 for therapy
• Health Care Spending Account
• TELUS Health Virtual Care app
• Health and Fitness Reimbursement
• Up to $650 for home office equipment
• Generous time off policy
• 2 paid days annually to volunteer
• Access to over 11,000 training and development courses
• Tuition reimbursement
• Monetary awards for completing a required designation
• Annual dues reimbursement for professional designations
• Pregnancy/Parental/Adoption Leave - Fidelity will top-up to 100% of your salary for a period of 25 weeks

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team