Manager, Operational Risk

What is the Opportunity?

This role can be based across multiple locations across the British Isles, including London, Newcastle, Edinburgh, and Jersey.

You will be a key person in ensuring best-in-class, industry leading Operational Risk (OR) partnering practices, providing management with key risk insights to enable sound business decisions in Wealth Management Europe (WME).  Through effective understanding of RBC’s risk management framework, industry techniques, stakeholder engagement and collaboration with our broader Operational Risk Management colleagues, the Manager will deliver risk management advisory services to stakeholders at various levels of the organisation.  The key areas of focus will be operational risk events management, issues management, focusing on internal control deficiencies, assessing risk and control environment through the annual RCSA, integrated risk profiles and regular risk reporting, incl. risk appetite measures and key risk indicators.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do? 

• Work closely with Senior Managers to ensure that RBC standards and requirements are met.  

• Manage a team of analysts to assist in partnering with key stakeholders to deliver the operational risk framework across WME.

• Using standardized thematic reporting, you will provide key stakeholders with insights into how the control environment can be strengthened.

• Operational Risk Events (OREs) – support key stakeholders in identifying, raising, and analyzing OREs, identifying common themes, and clearly articulating root cause and next steps.  Using standardized thematic reporting, provide key stakeholders with insights into how the control environment can be strengthened.

• Issues Management – support key stakeholders in complying with RBC Enterprise Issue Management standard. 

• Perform quality assurance checks on all new issues and actions to ensure problem statements are adequately documented, actions adequately address the problem statement.  Ensure evidence for action closure is adequate and adequately addresses the control gaps captured in the problem statement.

• Change Management – support key stakeholders in performing risk profiles for change initiatives.  Ensure risks are adequately rated, controls are identified, and where gaps exist, issues are raised to ensure adequate control implementation.  Capture control additions, changes, retirements in the RCSA.

• Support the annual RCSA cycle – under guidance from the RCSA lead, execute the roll-out of the RCSA process to business partners, ensuring that risks are appropriately documented, controls identified to mitigate the risks, and issues raised where there is a gap in controls.

• Support the annual WME Risk Appetite Refresh cycle, ensuring delivery of an insightful set of metrics that adequately support the business in preventing and detecting key operational risks.

• Contribute to WME Quarterly Risk Reporting, KRI reporting, deep dive and thematic risk reviews and periodical reporting. Liaise with the wide team, 2LoD and central reporting team on collating, validating and analysing data.

• Drive the continuous improvement effort by proactively identifying enhancement and/or optimization opportunities within existing processes.

• Looks within and outside RBC for best practices in supporting enhanced risk management and thematic analysis.

• Keeps abreast of the RBC framework changes and industry benchmarks; and integrating learnings into business practice.

• Contribute to and drive team efforts to impact, influence and drive a standardised/best-in-class approach to operational risk management, prioritising consistency, efficiency and reusability.

• Build and maintain employee value proposition, position group as a premier career choice for talent.

• Develop junior staff members to create a talent pool for WME through coaching, development and thought leadership.

What do you need to succeed?

Must-have 

• Proven Relationship Management / Business Development skills.

• Strong experience in risk management practices, including RCSA, Risk Issue Management, Operational Risk Event Management, Risk Reporting, Risk Appetite, and Key Risk Indicator's (KRI's), and risk thematic reviews.

• Understanding of Enterprise Risk and Operational Risk Frameworks.

• Capable of managing multiple responsibilities, meeting tight deadlines and ability to work under pressure.

• Financial / Data Orientation.

Nice to have

• CISI, ICA, IRM Certification, Risk Management or Accountancy qualifications.

• RBC Organizational awareness (UK / Global).

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. 

• Leaders who support your development through coaching and managing opportunities.

• Opportunities to work with the best in the field.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeWEALTH MANAGEMENTRegularSalaried2025-12-312026-01-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.