Manager - Operational Risk

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Key work level accountabilities for this level of role

• Accountable for providing a quality service to customers and stakeholders
• Works within established frameworks and procedures
• Delivers outputs that are clearly defined
• Make suggestions for improvements to the work of the team
• Work flexibly and build constructive and supportive working relationships with teams across the M&G plc and suppliers;
• Ability to operate remotely, in a diverse and multi-cultural environment.  International work or consultancy exposure would be a definite plus
• Use of business understanding and expert judgement, to quickly identify underlying issues and escalate issues, where appropriate.
• Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk & Control Self Assessments and timely closure of Assurance action

Key accountabilities for this role

The primary responsibilities for this role will be the administrative maintenance and support of the enterprise and non financial risk management and reporting system MetricStream, as well as direct user support to achieve an accurately maintained and working platform. This will include:

• Metricstream GRC Library Management
• Issue record amendments in line with governance processes
• Organisation restructuring activity including 3rd party organisations
• Updates to Legal Entity values
• Management of the PDMS module
• Providing support to users for the management of their own records such as Control Library records, Policy documents, Self assessments of controls or other objects
• Metricstream system access approvals and support
• Change management, maintenance and support on system updates and changes
• Collaboration with the IT support team and Metricstream vendor for the successful resolution of user reported defects and system changes
• Contributing to the design of further processes to support the extending use of Metricstream in response to business needs and change initiatives being delivered

Competence / Knowledge / Skills required

Experience Required

Essential

• Recent experience and knowledge of Metricstream at a Financial Services organisation in an administrative or Superuser/SME capacity

Desirable

• Min 3yrs experience in a Risk/Audit function/Big4 within a financial institution with a focus on Operational and Non Financial Risk and Compliance
• Supporting senior team members to deliver work
• Validating the accuracy of system outputs
• Supporting a change project or system upgrade
• Working as part of a multi location team

Knowledge Required

Essential

• Knowledge of Metricstream systems and their application

Desirable

• Knowledge of Risk & Compliance in a Financial Services organisation
• Knowledge of IT and support functions in a Financial Services organisation
• Components of a Risk Framework
• Understanding of M&G plc, its products, systems and distribution methods
• Strong knowledge of using Microsoft office tools such as Teams, Word, Excel PowerPoint and PowerBI

Skills

Essential

• Ability to deliver the task at hand to challenging and defined timelines
• Ability to quickly learn and assimilate key processes and procedures
• Strong written and verbal communication
• Ability to analyse business requirements, highlighting key considerations or new requirements
• Attention to detail and effective root cause analysis
• Excellent Time Management skills
• Strong stakeholder management skills, with the ability to successfully navigate a complex organisation as well as build strong relationships and work collaboratively with teams across the business

Desirable

• Strong analytical skills in order to identify key themes to be able to identify improvements to our ways of working
• Ability to make quick independent decisions based on logical thought processes

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.