The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As the Manager of Social Events, you will oversee the planning and execution of social and special events, including the daily operations of the wedding chapel, ensuring that all activities align with departmental policies and exceed guest expectations. This role involves collaborating with various in-house departments, managing personnel, and enhancing the overall guest experience.
THE DAY-TO-DAY:
The Social Events Manger will sssist the Director in overseeing the daily operations of the Wedding Chapel and personnel and oversight of property social catering event operations including strategic planning, forecasting, implementation of SOPs, day-to-day operations and staff development
Provides operational direction for the Wedding Chapel and ensures the highest level of service is provided to all guests; assists to develops sales objectives, pricing strategies and sales/marketing campaigns; designs and helps to creates the Wedding Chapel floor plan / layout, staffing levels and commission/incentive structure
Assists to develop standards for service and recovery, as well as guest service measurement standards to identify operational efficiencies or areas of improvement; ensures services are aligned with Five Diamond/Five Star Standards
Works with in-house departments such as Catering, Food & Beverage, Floral, Front Desk, VIP Lounge, Brand Marketing, Casino Marketing, Spa & Salon with regards to up-sells, closing techniques, additional services/amenities available; ensure the quality of requests are up to standard
Research clients and vendors, such as ministers, photographers and videographers. Evaluates based on price, quality, selection, service, support, availability, reliability, reputation, and history; evaluates and Monitors contract performance to ensure compliance with contractual obligations
Assist in developing monthly and yearly reports
Manages all functions of the Wedding Chapel department personnel to include recruiting, hiring, training, discipline, and providing performance feedback. Approve various administrative tasks and requests, including work schedules, time-off requests and leave of absences
Researches and evaluates new services, products, technologies, and trends for customer preferences; conducts market research and attend meetings, trade shows and conventions
This position will play a key role in achieving and exceeding revenue targets as the direct catering contact for the highest grossing social groups and other high-profile clients and events
Directly responsible for highest revenue and high-profile clients with food and beverage revenue, working directly with clients on menu planning, set up, decor budgets and billing details pertinent to the success of their program
Assist Associate Director with achieving annual budget and monthly forecasting goals through input into the research, development, evaluation and implementation of proposed new products, services, technology and processes,
Engages in sales strategy to maximize revenue and mitigate risk through effectively reviewing the availability of space and implementing marketing strategies to target off peak dates, negotiate and monitor negotiation of definite contracts, the writing of catering discount clauses, and cultivation of client relationships
Hold team and self accountable for adherence to property guest service and brand standards by refining service standards and modeling professional internal and external guest interactions
Assist Associate Director in establishing, implementing and enforcing Catering departmental policies and procedures
Perform other job-related duties as requested
THE IDEAL CANDIDATE:
Bachelor's Degree in Hotel Administration, Business Administration, or related field or equivalent experience required
2+ years of prior relevant experience in Catering, Convention, and/or Weddings required
Prior experience in a similar luxury resort setting required
THE PERKS & BENEFITS:
Competitive and comprehensive health benefits as well as wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19890-5
Are you ready to JOIN THE SHOW? Apply today!