Manager of Patient Outreach

Patient Outreach Manager

Overview
Shields is seeking a strong operational leader to grow our Patient Outreach program and lead the team responsible for enrolling new patients into our Health System partner pharmacies. This role partners closely with regional leadership to develop outreach strategies, improve patient engagement, and drive measurable growth. Over time, this position will expand to include P&L responsibility aligned to program revenue and margin goals.

Key Responsibilities

• Increase the number of new patients filling at Shields partner pharmacies
• Lead, coach, and develop a high-performing outreach team
• Build scalable processes to launch and optimize patient outreach programs across new health systems
• Develop new strategies for sourcing and onboarding patients (e.g., waterfall expansion, direct campaigns, MSOT opportunities, QA, clinic launches)
• Monitor performance metrics and support supervisors in achieving enrollment, engagement, productivity, and QA goals
• Collaborate with regional teams, in-clinic resources, TRX, and analytics to refine workflows, reporting, and operational capabilities
• Use creative approaches (A/B testing, messaging optimization, value storytelling) to enhance patient engagement
• Ensure compliance standards are maintained across all outreach activities
• Foster a positive, collaborative, high‑energy team culture

Skills & Competencies

• Strong business acumen and ability to interpret operational data
• Proven leadership, coaching, and team‑building abilities
• Excellent communication and relationship‑building skills
• Ability to develop and scale outreach strategies and workflows
• Results‑oriented mindset with strong problem‑solving skills
• Experience presenting performance insights to leadership

Requirements

• Bachelor’s degree in a business-related field (or equivalent experience preferred)
• Pharmacy Technician Certification (PTCB or ExCPT) required
• 3+ years of progressive people leadership experience
• Experience in patient engagement, specialty pharmacy, or healthcare operations preferred
• Multi‑site or regional leadership experience a plus

 

What You’ll Get

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs