Manager of Clinical Operations & Transport

10010 Advocate Condell Medical Center - Administration

Full time

Yes

40

Pay Range

$41.10 - $61.65

• Manages the overall operation and services of the department to include plan, design and implement appropriate staffing patterns based on financial and customer feedback (i.e. adjusted work hours, appropriate allocation of staff per time of day, determination of shift assignments based on work volumes, priorities or specific department/customer needs)
• Develops, implements and manages specific department policies and procedures and assures operational/customer service standards are created, implemented and monitored.
• Manages appropriate workflow patterns, solve problems, implement emergency procedures and address customer needs at all levels of the organization.
• Establishes a "Team" working environment which fosters and supports an understanding of and mutual respect for department leadership, individual coworkers, operational/customer service standards, and interdependent working relationships.
• Identify, facilitate, implement and monitor performance improvement projects/initiatives in order to improve service, solve problems, increase productivity, and/or realize cost efficiencies.
• Develops, designs, implements and/or manages staff education activities (teammate competency, safety, new procedure/equipment education, system redesign modification/enhancement education, customer service standards/expectations, etc.).
• Develops and implements best practices that will assist the organization in meeting or exceeding productivity, caregiver engagement, financial, quality and patient loyalty target outcomes and better manage resources. Ensures that utilization of all resources is optimal (i.e. staffing, supplies, etc.).
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, DNV, OSHA, and CDC.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor’s Degree required; Master's preferred.

Experience Required:

• Typically requires 3 years of experience in a clinical or support services department. Includes 1 year of supervisory experience in management of staff, budgets, and human resource functions.

Knowledge, Skills & Abilities Required:

• Strong communication, management, organizational and interpersonal skills
• Strong operational management and Human Resource skills
• Excellent user/customer relations skills across all levels of the hospital and system
• Ability to work independently and extremely self-motivated and creative
• Ability to work under stressful conditions
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity

Physical Requirements and Working Conditions:

• Must be able to operate all equipment necessary to perform the job.
• Must be able to stand, lift, squat, bend, and twist throughout the majority of the workday.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program