Manager of Analytics, Consumer Services

Position location: Denver, CO; Atlanta, GA

Role Responsibilities 

In this role, you will develop, implement, and maintain leading-edge analytics systems, taking complicated problems and building simple frameworks.  Identify trends and opportunities for growth through analysis of complex datasets.  Refine existing data sets and optimize existing reporting & dashboards for improved business insights to drive improved decision-making.

• Create best-practice reports, dashboards and presentations based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning data
• Work directly with functional areas to gather requirements, provide status updates, and build relationships
• Manage and develop a small team of data analysts.
• Developing and optimizing data analytics around U.S. Consumer Services performance including customer acquisition, engagement and usage with variations on retail and digital trends.  Active product statistic creation and dashboarding.
• Performance dashboard creation and optimization for all products across U.S. Consumer Services. Primarily focused on key revenue and engagement drivers.
• GTM Analytics - Promotional data analytics, SMS penetration analytics, paid search analytics and compilation of results into business insights for decision making.
• Web usage and failure point utilizing Adobe Analytics with new dashboards and insights to allow us to modify digital experience flows and customer call-to-actions.

Role Requirements 

• 3+ years of data analytics and reporting experience.
• 1+ years in a lead or manager role.
• Bachelor’s in data analytics or similar field; MBA or Master’s degree is a plus.
• Advanced SQL
• Python or R, PowerBI or Tableau, Basic Snowflake knowledge.
• Ability to synthesize complex data sets. Ability to communicate complex topics in a simple way.

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Paid Time Off  
• Medical, Dental and Life Insurance 
• Tuition Assistance Program 
• Student Loan Repayment (below manager level only) 
• Parental Leave 
• One day volunteer time off 
• $0 Money Transfer Fee Discount Code – Quarterly 
• Recognition Program “Game Changers” 
• Employee Discount Program 
• Global Adoption Assistance 
• Global Scholarship Awards Program 
• 401K plan  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

Annual base salary range is $120,000 – 145,000 USD per year.  Total on-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com. 

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

Estimated Job Posting End Date:

03-20-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.