Manager of Access to Care

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.

We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

Scheduled Weekly Hours: 40

Job Summary:
The Manager of Access to Care leads and executes system-wide strategies designed to improve how patients engage with the health system at every stage of care. This role partners closely with physicians and operational leaders to improve access, eliminate barriers, and drive improvements by leveraging technology, data insights, and multidisciplinary collaboration.

Minimum Qualifications:

Required:

• Bachelor’s degree in project management, Business, Healthcare Administration, Finance, Public Health or Engineering.
• 3-5 years in a leadership role with demonstrated collaboration across clinical and administrative teams.
• Demonstrated experience collaborating with clinical and administrative teams to solve access challenges.
• Strong analytical skills - Ability to interpret data, identify bottlenecks, and create actionable access-improvement plans.
• Excellent verbal and written communication skills - Able to present complex information to physicians and leaders.
• Technologically Proficient - Microsoft office, dashboarding tool, and EMR reporting modules (EPIC/Cogito preferred).
• Servant leader - Ability to influence stakeholders to drive measurable operational outcomes related but not limited to office scheduling, call center and access workflows.
• Decision making - Effectively manages competing priorities or be able to move the needle to ensure goals are met and deadlines achieved.

Preferred:

• EPIC proficiency specifically with provider templates, visit type management and scheduling workflows.
• Minimum 5 years of progressive experience in patient access optimization, project coordinator within a large, fast-paced healthcare organization.
• ​Black Belt or Lean Six Sigma
• Certified Healthcare Access Manager (CHAM)

Physical Demands:     
Must possess good physical health.  Some requirements include but are not limited to standing, sitting or walking for long periods of time.  Lifting at least 10 pounds is required.  Must be able to work with a moderate level of noise.
Physical Effort required:       
Constant (67%-100%) – handling/feeling, talking, hearing, seeing
Frequently (34%-66%) - NONE
Occasionally (1%-33%) - lifting, carrying, pushing/pulling, climbing (stairs, ladders, etc.), stooping, crouching, reaching, handling/feeling

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here, before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.