KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings
What will you be doing?
The Modernization Sales Manager proactively generates leads with existing customers and together with maintenance farmer (if separated) decides the most optimal approach from the customer perspective. He/she sells all modernizations, full replacements, Advanced People Flow Solutions and other digital solutions. He/she supports customer budgeting with Asset Management Planning.
Customer relationship management
- Proactively develops and creates customer relationships in his/her area of responsibility
- Is accountable for developing KONE position in his/her customer base or market area
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
- Ensures customer satisfaction and solving complaints with the rest of the KONE team
- Documents the customer and contact information, maintains customer data
- Promotes asset management plans with customers to support budgeting
Sell
- Proactively generates opportunities from existing customer base
- Collaborates with maintenance team for leads (maintenance technicians)
- Is accountable for leads, opportunities, orders / contracts to meet the sales budget and pricing targets. Follows up leads from campaigns
- Is accountable for finding customer needs and that KONE’s solution matches with the needs
- Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
- Validates that the contents of the contract are in line with the negotiation process outcome
- Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date
- Responsible for timely and accurate reporting in CRM
- Responsible for gathering relevant information about market and competitors from the field
- Supports the finance function in money collection.
- Is responsible for the account over the entire sell process
- Is accountable for ensuring decision to tender (Gate 2) by Gate approver (for example based on discount authorities)
- Is accountable for the project/order until Order Booking
- Drives execution of her/his individual sales plan
Leadership / People management
- Leads the sales team (Salespersons, Sales Specialists) to be proactive with customers, to use KONE solution selling methodology and to communicate the value of KONE solutions to customers’ own performance
- Coaches the team members to achieve better results through constant one to one dialogues and sharing of best practices
- Manages the performance of the team
- Ensures adequate resources to achieve the short and long term targets
- Develops the competences of the sales team
- Motivates & inspires the team & individual to high performance
- Ensures great onboarding experience for new employees in the team
- Responsible for succession planning for his/ her team
What do we offer?
- Career progression opportunities within a global organisation
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/