Manager, Mexico DC Operations

Title:            Manager, Mexico DC Operations

Reports to:  Vice President, Americas Logistics

Location:       Mexico City, Mexico/Hybrid

COMPANY BACKGROUND/CULTURE

 

SharkNinja is a relentless innovator in the housewares industry because they sweat the details. They obsess about consumer satisfaction. They build up their company by building up their people. They seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world.

 

Through an unrelenting focus on solving for consumer’s pain points, SharkNinja has built a loyal and passionate following that continues to garner 5-star ratings on their products.

 

It’s that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category.

 

For more information about SharkNinja, please visit us at:  www.sharkninja.com

 

KEY RESPONSIBILITIES

 

The Manager for Mexico DC Operations is a critical member of the Operations team and owner of the 3PL relationships, execution, P&L, future strategy and results. This individual will be responsible for developing and implementing strategies that will deliver extraordinary service to our consumers, while improving cost structures and driving growth.  Additionally, this leader will embody and drive the “maniacally eliminate inefficiencies” objective and mindset.  The Manager Mexico DC Operations will leverage a relentless desire to win and drive continuous improvement ethos that seeks the best solution in order to deliver the world-class results that SharkNinja has consistently generated over the last decade.

 

Specifically, the Manager US DC Operations will:

• Drive improvement in customer experience associated with SharkNinja B2B and D2C
• Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US.
• Develop and execute warehousing, IB and OB capacity models, and shipping strategies in alignment with sales & marketing strategies and growth plans.
• Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement.
• Improve quarterly business reviews with all 3^rd party providers.
• Define and deliver against key metrics for warehousing, fulfillment and shipping.
• Be accountable for Mexico DC Operations spend, processes, initiatives, and results.
• Partner with leaders in other regions to share best practices and drive overall global improvement in DC operations
• Take on additional logistics or operations projects as requested (e.g. D2C fulfillment, IB Transportation, light manufacturing).

 

 

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

 

The ideal candidate will be a dynamic leader with extensive multi-site, proven experience in organizations known for world-class capabilities and will posses a demonstrated track record of success in driving a high satisfaction customer experience. This leader must be a proactive, action-oriented leader with the ability to quickly solve complex problems. Most importantly, this individual must balance the strategic and hands-on requirements of this position with a flexible working style and a proven ability to influence key internal and external stakeholders.

 

Ideally, this leader will bring:

• Demonstrated functional knowledge and experience in all aspects of DC Operations, leading multiple sites with the ability to work cross functionally.
• Experience in developing a strategic plan for DC Operations that aligns with the corporate strategies and the ability to clearly articulate such a vision.
• Successful track record building DC networks and implementing processes for a rapidly growing company.
• Proven experience in onboarding new 3PL’s and/or standing up new distribution locations.
• Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators.
• Experience in programs such as Lean, Six Sigma or other continuous improvement practices and the ability to employ them in the fulfillment environment.
• Experience with Food Grade, Hazardous Materials / Dangerous Goods regulations and compliance.
• Successful track record in working with and through 3^rd party fulfillment and shipping providers to drive operational improvement/efficiency and reduce cost.
• Experience with FTL (full truck load) and LTL (less than truck load) prepaid freight solutions and domestic Mexico Small Parcel Network.
• An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.
• A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for consumers.
• Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully.
• Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments.
• A demonstrated willingness to learn, roll-up their sleeves and set an example as a “doer.”
• Experience in a private equity sponsored business is a decided plus.
• Experience in Procurement is a decided plus.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Distribution Management, Supply Chain Management, Engineering or equivalent is required
• Master’s Degree in Business Administration or technical discipline, while not required, is a plus.
• Minimum 7 years of experience retail distribution experience.

OTHER REQUIREMENTS

• Travel Required to local Mexico DCs - up to 75%
• Flexible work schedule to accommodate virtual meetings with other regions