We’re looking for motivated, engaged people to help make everyone’s journeys better.
Reporting to the Director, Inflight Services (Customer Care), the Manager, Menu Administration and Implementation provide leadership of a team responsible for the interpretation and implementation of menus for a major airline customer, including oversight for all specifications and bill of materials for the in-flight product. The job holder works closely with the customer, gate group and external partners to implement customer designed recipes and menus and is responsible for strategic direction and team performance.Annual Hiring Range:
Benefits
Main Duties and Responsibilities:
Qualifications
Education:
Bachelor’s degree or equivalent required.
Work Experience:
Experience in a high-volume or the airline industry focused on data analytics is preferred
3-5 years’ experience leading teams responsible for managing complex data and processes to tight deadlines.
Account management experience, working with various levels of leadership and building customer relationships.
Technical Skills: (Certification, Licenses and Registration)
Core Competencies Required:
Job Dimensions
Geographic Responsibility: Global
Type of Employment: Full-time
Travel %: Up to 25%
Exemption Classification: Exempt
Internal Relationships: All levels throughout gategroup
External Relationships: Customers, catering companies, vendors and others as needed
Work Environment / Requirements of the Job:
100% remote except for internal meetings/events and customer in person meetings.
Catering kitchen, airport environments, and 3rd party catering establishments (40%)
Regular and on-time attendance
Hours regularly exceed 40 hours per week
Budget / Revenue Responsibility: N/A
Organization Structure
Direct Line Manager (Title): Director, Inflight Services
Number of Direct Reports: 1
Number of Dotted Line Reports: 3
Estimated Total Size of Team: 5
gategroup Competencies Required to be Successful in the Job:
Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We anticipate that this job will close on:
04/26/2026If you want to be part of a team that helps make travel and culinary memories, join us!