[What the role is]
We are seeking an experienced Manager to lead our Space Management & Development team. This role is critical in ensuring optimal allocation of spaces to social service agencies (SSAs) that best serve community needs. The successful candidate will design and implement assessment frameworks, manage complex stakeholder relationships, and drive strategic space planning decisions using data-driven insights.
[What you will be working on]
Strategic Space Allocation & Programme Management
- Design and implement defensible assessment frameworks for awarding spaces to SSAs
- Evaluate SSA proposals against service impact criteria and community needs
- Manage end-to-end space allocation processes ensuring transparency and fairness
- Develop policies and procedures for space allocation and tenant management
Stakeholder & Risk Management
- Negotiate lease agreements with commercial developers, SLA, and HDB
- Manage relationships with SSA tenants to minimise operational disputes
- Structure lease terms and grant conditions to minimise financial exposure to NCSS
- Mediate conflicts between multiple stakeholders and resolve tenant issues
- Ensure compliance with governance requirements and approval processes
Data-Driven Strategic Planning
- Analyse service gaps and demographic needs across different locations
- Interpret location data and service delivery reports to inform space planning decisions
- Identify optimal sites for social service delivery based on community needs analysis
- Collaborate with analysts to extract insights from geospatial and demographic data
- Prepare strategic recommendations for senior management
Grant Management & Governance
- Structure grant conditions and evaluation criteria to maximise service outcomes
- Oversee grant disbursement and monitor compliance with funding requirements
- Ensure proper governance processes for all funding decisions
- Prepare reports and seek necessary approvals through established channels
Success Criteria
- Space Allocation: Award spaces to SSAs using defensible criteria that maximise service impact for target demographics in each location
- Risk Management: Negotiate lease terms and manage tenant relationships to minimise financial exposure and operational disputes for NCSS
- Strategic Planning: Use location data and service gap analysis to identify optimal sites and recommend SSA placement strategies
[What we are looking for]
Essential Experience
- Minimum 3 years in social service sector with programme evaluation or management experience
- Proven track record in designing assessment frameworks (RFP processes, grant evaluations, or similar)
- Experience in stakeholder management and conflict resolution
- Background in contract negotiation or lease management
- Experience with governance processes and compliance requirements
Key Skills & Competencies
- Deep understanding of social service delivery models and sector landscape
- Strong analytical skills with ability to interpret complex data and reports
- Excellent negotiation and relationship management abilities
- Strategic thinking with ability to balance multiple competing priorities
- Strong written and verbal communication skills
- Project management and process design capabilities
Desirable Qualifications
- Knowledge of Singapore's social service ecosystem and funding landscape
- Experience with spatial analysis or willingness to work with geospatial data
- Understanding of property markets and lease structures
- Professional qualifications in project management or related areas
Personal Attributes
- Strong judgement and decision-making abilities
- Ability to work under pressure and manage competing demands
- Collaborative approach with multiple agencies and stakeholders
- Commitment to achieving optimal outcomes for service users
- High integrity and attention to governance requirements
What We Offer
- Impact on social service delivery across Singapore
- Opportunity to shape strategic direction of space allocation policies
- Exposure to senior stakeholders across government and social service sectors
- Professional development in programme management and strategic planning
- Collaborative environment focused on community impact