We are looking for a revenue-minded Manager, Member Retention to evolve Vivrelle’s retention efforts. This role is a senior individual contributor with clear ownership over churn reduction, save rate improvement, and win-back initiatives of our fantastic members.
Ideally, this is not a reactive support role, it is a metric-driven position focused on protecting revenue and improving member lifetime value through thoughtful intervention, data analysis, and cross-functional collaboration. We're hoping to find someone who will bring ideas and a playbook to the table to evolve our processes quickly.