Manager, Loyalty Supplier Management & Operations

What is the opportunity?

As Manager, Loyalty Supplier Management & Operations, you will join a team of supplier managers and be responsible for supplier management disciplines corresponding to assigned cards & loyalty suppliers/partners, ensure contract reporting/compliance requirements are met, monitor/report on supplier overall performance and service levels. You will also be accountable for establishing end-to-end operational processes that cross RBC functional areas and the supplier. Additionally, you will act as a subject matter expert/lead on projects to help deliver and execute the cards & loyalty strategy.

Please note that this is an in-office role with a minimum of 4 days in office per week.

What will you do?

• Ensure adherence to all RBC’s Third-Party Policies and Standards, completing required artifacts (e.g. SRMA, NSTP, etc.) and compliance activities
• Create detailed requirements for projects both at RBC and, if needed, with the supplier
• Be accountable to create and manage any risk findings created as part of the annual supplier risk review or identified outside of the annual review process
• Ensure all identified supplier risks (e.g. Privacy, Info Security, etc.) are documented and remediated in a timely manner, and supporting documentation is provided to Project Managers and Business/Product Owners
• Be responsible for the monitoring of Supplier SLA’s and where needed working with supplier to collect any penalties owed to RBC and to ensure remedial actions are taken to ensure future compliance
• Acts as the RBC Subject Matter Expert/lead on projects to help deliver and execute the Cards & Loyalty strategy
• Ensure formal Change Management protocols are established and coordinate RBC approvals on RBC/Supplier Change Requests, business requirements, test plans and Policy & Procedure documentation are required
• Work closely with our Digital teams and other functional partners to communicate any supplier system changes that may impact the Cards & Loyalty ecosystem and have negative impact on client experience
• Be accountable for the ongoing monitoring and approval of supplier spend/invoices, ensuring that supplier invoices are accurate prior to payment as well as tracking supplier costs over time
• Participate in annual forecasting and planning activities with Finance if spend is material
• Ensure supplier spend is optimized depending on how contracts are structured, this can include ongoing work
• Provide operational and project support in the end-to-end design and implementation of solutions/enhancements for the supplier/portfolio
• Work with partners from Procurement and the Business we support to facilitate contract renewals and be accountable for the monitoring of contract expiry
• Is accountable to ensure client escalations involving the Supplier are resolved
• Responsible for ensuring that there is a resolution of any vendor technology issues impacting the portfolio
• Develop strong and effective relationships with key business partners, ensuring a strong linkage and clear line of sight on upcoming initiatives

What do you need to succeed?

Must-have:

• Project work experience in clarifying requirements and understanding technical solutions
• Out of the box thinker, with a growth mind-set
• Proven ability to work effectively in a fast paced and changing environment
• Canadian Banking Operations experience
• Problem-solving skills, strong attention to detail, and ability to accurately define problems, identify relevant factors and objectively consider alternatives and the impact of possible solutions
• Excellent analytical mindset and keen ability to execute quality documentation
• High level of initiative, be proactive, possess motivation and ability to influence change, executing with a sense of urgency
• Able to work in less structured environment, ability to handle ambiguity
• Technologically self-sufficient with experience using MS Excel, Word, PowerPoint and SharePoint

Nice-to-have:

• Card Operations knowledge or experience
• Loyalty & Rewards background or experience
• Third-party performance/relationship management experience
• Invoice and reconciliation experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• An opportunity to further develop your skills
• Work with a great and supportive team

Job Skills

Collaboration, Communication, Data Analysis, Detail-Oriented, Interpersonal Relationship Management, Organizational Capability, Process Management, Project Management, Risk Management, Teamwork, Vendor Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-04-282026-05-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.