Manager, Loyalty Supplier Management & Operations

What is the opportunity?

As Manager, Loyalty Supplier Management & Operations you will join a team of supplier managers responsible for the Avion Rewards portfolio of suppliers and other assigned Loyalty products. You will ensure compliance with supplier management disciplines, assist with the establishment and renewal of contracts, ensure contract reporting/compliance requirements are met, monitor/report on suppliers’ overall performance and service levels. You will also be accountable for establishing end to end operational processes that cross RBC functional areas and assigned Loyalty suppliers. Additionally, you will act as a subject matter expert on projects to help deliver and execute the Avion Rewards Loyalty strategy.

Please note that this is an in-office role with a minimum of 4 days in office per week.

What will you do?

• Adhere to RBC’s Third-Party Policies and Standards, completing required artifacts (e.g., SRMA, NSTP, etc) and compliance activities.
• Answer ad-hoc questions on a daily basis from both RBC and/or the supplier 
• Create detailed requirements for projects both at RBC and if needed at the supplier
• Be accountable to ensure client escalations involving supplier are resolved
• Be accountable to create and manage any risk findings created as part of the annual review
• Be responsible for the monitoring of Supplier SLAs and where needed working with supplier to collect any penalties owed to RBC and to ensure remedial actions are taken to ensure future compliance
• Be accountable for the ongoing monitoring and approval of supplier spend, participate in annual forecasting and planning activities with finance if spend is material
• Ensure supplier spend is optimized depending on how contracts are structured, this can include ongoing work
• Provide operational and project support in the end-to-end design and implementation of solutions/enhancements or campaigns for the supplier/portfolio
• Work with partners from Procurement and the Businesses we support to facilitate contract renewals and be accountable for the monitoring of contract expiry
• Ensure there is a resolution of any vendor technology issues including any issues with daily batch files
• Establish end to end operational processes that cross RBC functional areas and assigned Loyalty Suppliers
• Act as a Subject Matter Expert/lead on projects to help deliver and execute the Avion Rewards Loyalty strategy
• Ensure formal Change Management protocols are established and coordinate RBC approvals on RBC/supplier Change Requests, Business Requirements, Test Plans and Policy & Procedure documentation as required
• Work closely with our digital teams and other functional partners to communicate any supplier system changes that may impact RBC environment and have negative impact on client experience
• Ensure all identified supplier risks (Privacy, Info Security, etc.) are documented and remediated in a timely manner, and supporting documentation is provided to Project Managers and Business Owners 
• Develop strong and effective relationships with key business partners ensuring a strong linkage and clear line of sight on upcoming transformational initiatives that will impact the loyalty ecosystem

What will you need to succeed? 

Must-have

• Experience working on projects, clarifying requirements and understanding technical solutions
• Out of the box thinker, with a growth mind-set
• Proven ability to work effectively in a fast paced and changing environment
• Technologically self-sufficient with experience using MS Excel, Word, PowerPoint and SharePoint
• Problem-solving skills, strong attention to detail, and ability to accurately define problems, identify relevant factors and objectively consider alternatives and the impact of possible solutions
• Excellent analytical mindset and ability to execute quality documentation
• High level of initiative, be proactive, poses motivation and ability to influence change, executing with a sense of urgency
• Able to work in a less structured environment and handle ambiguity

Nice to have

• Loyalty and Rewards background/experience
• Card operations background/experience
• Third party performance/relationship management experience
• Invoice and reconciliation experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work with a great and supportive team

Job Skills

Communication, Interpersonal Relationship Management, Process Management, Teamwork, Vendor Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-01-092026-01-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.